Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.
Job Description
As a Director Product Management at Publicis Sapient, you act as your clients’ trusted advisor in leading the overall vision, strategy, roadmap, and prioritization for a specific digital product, or products, within an engagement. You will collaborate with clients undertaking major Digital Business Transformation (DBT) engagements to understand their business, end-customer needs, and then constantly deliver value with fast increment cycles.
Your Impact:
- Partner with client(s), strategists, experience leads, and architects to frame business goals and value pools from which we can shape product propositions that provide transformative business outcomes and customer experience.
- Gain deep insight into client’s problems and become a trusted thought partner and advisor to senior client executives and ensure high levels of client satisfaction.
- Develop product vision, strategy, market/user research, by keeping the customer at the center of everything we do while using design thinking tools.
- Establish customer journey mapping to guide product development; then validate that learning with user testing.
- Represent client in ideation workshops with cross-functional leaders where you identify new ideas, customer needs, pain points, and solution options through customer centricity and applying design thinking.
- Develop solution hypotheses iteratively, based on user research, and industry and market trend analysis.
- Translate product vision into a roadmap containing well-defined, prioritized features that will realize the product vision and value.
- Ability to be “hands on” when needed especially as it relates to problem-solving and generation of business solution options.
- Ability to work closely with the team, including modeling and rapid prototyping in instances where complex business features require it for progressing further.
- Validate and present the business case to the C-level executives and lead business reviews to ensure the team prioritizes the right features.
- Navigating the client stakeholder landscape to solve issues and build consensus on solutions.
- Being politically savvy and able to maneuver amongst business and IT stakeholders and/or across various levels of client stakeholders (PO, Directors, and VPs).
- Strong ability to distil and abstract information for consumption by the relevant audience (such as client’s operational and commercial business owners).
- Serve as a voice of the customer among the cross-functional team, always understanding the customer needs.
- Establish objective goals for the product with success and acceptance criteria using meaningful metrics, KPIs, and quantifiable business outcomes.
- Problem-solving, an ability to rapidly assimilate the information on the issue being discussed.
- Masterfully apply Lean Agile practices and frameworks.
- Collaborate with product owners, solution managers, and cross-functional product managers, to ensure alignment towards the same program increment (PI) objectives.
- Managing overall Product direction across releases, tracks of work and business areas.
- Adept at escalating and resolving areas of ambiguity (with team and clients) including discussions on business scope.
- Collaborate with system architects to envision and prioritize system enablers.
- Understanding of the underlying technology and architecture to engage in meaningful discussions with system architects and development leads.
- Represent industry best practice and market trends to assist the client in maintaining competitive advantage.
- Build and maintain a trusting relationship with the client, teams, and vendors; develop influence without authority.
- Ability to hear opinions and think through solution options and get closure across stakeholders.
- Being a patient listener, ability to listen and assimilate inputs from a variety of stakeholders.
- An ability to remain calm and maintain composure in demanding client and team situations.
- Work with Publicis Sapient regional leadership and capability leaders to drive organic growth through trust and value-led relationships with the key client stakeholders responsible for digital transformation.
- Participate in sales pursuits and business development and contribute toward business growth in the region through prospect cultivation, account plan development and value demonstration activities.
- Inspire, lead, and mentor a high-performing team of Product Analysts to continually facilitate improvements in developing and enhancing best-in-class digital products and services.
- Be a team player, have the ability to work closely and improve the effectiveness of SPOs, BAs, and POs (both Publicis Sapient and client personnel on the team).
- Act as an enabler to the team, give them autonomy to take decisions, outline paths and then be able to build consensus & take them along the journey.
Qualifications
- Proven success in implementing Agile methodologies within the healthcare vertical, with a focus on payer-related projects.
- Demonstrated expertise in navigating payer dynamics and comprehensive understanding of healthcare reimbursement systems.
- Significant industry knowledge and thought leader-level abilities with a proven record of success directing B2C and B2B in professional consulting services or corporate roles.
- Deeply rooted in Agile, Lean, and continuous delivery principles that maximize flow of value.
- Experience working with a multi-disciplinary team on customer-focused products and services.
- Proven ability in collaborating and leading Program Increment (PI) cycles.
- Proven ability to prioritize multiple demands and obtain buy-in from stakeholders.
- Practice in workshop facilitation to cultivate the ideation.
- Ability to define financials, ROI, KPIs, and forecasts, with success leveraging data to make decisions about product feature increments.
- Proven track record of working with senior client stakeholders and diverse teams as a servant leader.
- Ability to work with globally distributed teams.
- Mastery in leading change and inspiring others to change behaviors.
- Influencer in continuous learning and innovation.
Set Yourself Apart With:
- Certified SAFe Product Owner/Product Manager designation.
- Certified Agile Product Manager designation.
Additional Information
Pay Range: $170,000-$255,000
Benefits of Working Here:
- Flexible vacation policy; time is not limited, allocated, or accrued.
- 15 paid holidays throughout the year.
- Generous parental leave and new parent transition program.
- Tuition reimbursement.
- Corporate gift matching program.
As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at hiring@publicissapient.com or you may call us at +1-617-621-0200.
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