Diamond Communications LLC (“Diamond”) is seeking a Vice President & General Manager of Fiber / ISP Business Offering. Diamond is rapidly growing its fiber-based digital infrastructure business segment, and the successful candidate will play an integral role working with senior management to build this business unit.
The successful candidate will help coordinate Diamond’s resources to provide cross-functional leadership and project management for strategic initiatives and partnerships, ensuring a coordinated plan is implemented across the fiber / ISP business unit. This position will report to the Chief Technology & Strategy Officer and work closely with all members of Diamond’s senior management team. The role will have dotted line access to all areas of Diamond, including operations, sales and business development, finance, and legal to ensure proper resources to execute against the strategic plan.
This position requires an entrepreneurial attitude, and the candidate must be an independent self-starter that can work independently to solve complex problems with minimal supervision. A technical understanding of the fiber / ISP product and infrastructure and the ability to translate the technical pros/cons of one system compared to another in a non-technical way is also a requirement. Experience with delivering content offerings and over-the-top services to end consumers and businesses is a plus. The position will help retain the current operating customer base, build a customer loyalty program, and help grow our business nationwide.
This individual must interact with a wide variety of internal and external customers and communicate effectively at all levels. This individual must have experience selling, designing, and deploying fiber / ISP systems that offer customers an excellent value proposition. This position will help Diamond and its customers evaluate system design alternatives, product offerings, and market expansion strategies.
Essential Job Functions
- Ability to support in business case development and bring an end-to-end solution involving a fiber solution.
- Ability to travel approximately 50% of the time to various operating venues.
- Work with existing Diamond customers/developers and new developers on Fiber to the Premise project design.
- Coordinate strategic planning efforts among disparate functions – Product, Operations, Finance, Technology, IT, and BUs – to deliver a prioritized set of investments that form the Corporate Plan.
- Develop understanding of existing business including products/services, partners, competitors, and the overall market and trends through research and analysis.
- Evaluate competitive landscape and market opportunities to develop, challenge, and refine operating and investment plans inclusive of capital allocation considerations.
- Assign risk weighting to programs and determine risk mitigation activities.
- Partner with BUs and Business Functions to document requirements to execute strategic priorities.
- Create business cases including market analysis, strategic fit, economic models, and integration plans.
- Facilitate process to align business cases with investment requirements amongst internal stakeholders.
- Understand the back office, customer billing, and over-the-top product offerings that can support our operation.
- Build detailed financial analysis showing assumptions, drivers, and financial statements representing a conservative, base, and aggressive case.
- Conduct addressable market analysis for the organization’s core market, assess major industry trends affecting the organization, and describe the impact of these trends.
Requirements
Education/Certifications
Experience/Minimum Requirements
- 2-5 years’ experience as regional manager or general manager of a cable operator, ISP, or fiber services business, managing all aspects of the business operations.
- Field experience which includes exposure to aerial, underground, and/or splicing disciplines.
- Ability to read engineering drawings, blueprints, and technical documents for OSP facilities.
- Knowledge of OSP materials/pricing necessary to complete the job.
- Knowledge of the OSP construction process.
- Demonstrated experience managing complex fiber projects and clients.
- Extensive project management experience.
- Comfort working in ambiguous environments and driving clarity with competing objectives.
- Exceptional analytical abilities.
- Very Strong Executive communication skills.
- Ownership mindset, drive solutions of complex problems through completion.
- Ability to communicate professionally and effectively with customers, potential customers, employees, and senior-level leadership.
- Ability to multi-task and manage multiple tasks independently, and with minimal supervision, in a fast-paced, deadline-oriented environment.
Other Skills/Abilities
- Highly developed analytical and problem-solving skills with a strong focus on sales and customer service.
- Focus on a goal and obtain a predetermined result.
- Pay attention to the minute details of a project or task.
- Highly organized and able to follow a systematic method of performing a group of tasks.
- Clear and concise verbal and written communication skills.
- Actively attend to, convey, and understand the comments and questions of others.
- Proactive and well prepared.
- Desire to meet customer expectations while following company procedures.
- Complete assigned tasks under stressful situations.
About Diamond: Diamond is one of the largest privately-owned tower companies in the U.S. Diamond owns and/or manages more than 4,000 tenanted sites. In addition, through Diamond’s Site Management business, we actively manage and market over 400,000 locations on behalf of third parties for wireless communications purposes. Diamond is management controlled with access to significant capital for acquisitions and new business development. This role is a unique opportunity to join a market-leading operating company while also being part of building a new fiber / ISP business unit from the ground up. Diamond is headquartered in the United States, with offices in 18 states and Puerto Rico.
Benefits
Competitive salary, excellent benefits, and an exciting opportunity with a fast-growing company.
Job Location: While the Company’s preference is for this position to be located in either its Delray Beach, FL, or Springfield, NJ offices, Diamond will consider a remote location for this position.
Please forward your resume to info@diamondcomm.com subject heading “Vice President & General Manager of Fiber / ISP Offering”.
