Position Overview
Job TitleDocument Custody Operations
Corporate TitleVice President
LocationSanta Ana, California
Overview
You will be responsible for the operational management and support of current and future-state processes within Document Custody Operations. The Document Custody Operations team (750+ staff over multiple shifts in 2 locations) processes over 45,000 document related transactions daily. This includes the receipt of upwards of 5k packages containing upwards of 30k files daily, the sorting and directing of these files to the appropriate Operations’ teams, for New Collateral Reviews, Loan file reinstatements and the accurate management and filing of these new files with over 23mm files in existing inventory for safekeeping and the fulfillment of 10k Release/shipping requests daily for over 100 clients. This Operation supports a rapidly growing Global Transaction Banking, Document Custody business requires an understanding of time sensitive operations due to the various intraday deadlines that are critical to the secondary market of funding mortgage loans.
What We Offer You
- A diverse and inclusive environment that embraces change, innovation, and collaboration
- Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
- Retirement Savings Plans, Parental Leave, and other family-friendly programs
- Educational Resources including College Coaching, Sponsorship [Tuition and Test Prep] Programs, and Student Loan Refinancing
- Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
What You’ll Do
- Coordinates the operational activities for assigned functional areas
- Monitor and manage various Service Level Agreements (SLA’s) with the emphasis volumes and on hourly status assessment
- Ensure quality service and effective operations support for all assigned internal and external customers
- Accomplish results through the effective management of all staff that range various levels
- Promote continuous improvement and driving group strategy and change across several initiatives, minimizing risks, mitigating issues, and escalating where appropriate, being commercial and identify opportunities to reduce costs for the function
- Provide stakeholders with clear status updates to assist the delivery of timely, accurate, and compliant business requirement documentation
How You’ll Lead
- Cultivate Innovation – Endorse innovation and continuous improvements and initiative efforts to implement alternative solutions. Seeks diverse input for breakthrough thinking and transformational ideas
- Challenge the status quo and encourages others to question established work processes or assumptions
- Coordinate with other Operation’s team managers to insure internal and external service level agreements are achieved daily
Skills You’ll Need
- Bachelor's degree preferred, along with Moderate of work experience in Document Custody Operations or Loan Servicing environment
- Moderate experience of Management
- Ability to train team members in providing exceptional levels of service
- Experience with embtrust application, Advanced computer skills, Microsoft skills
- Ability to manage and prioritize numerous tasks concurrently
Skills That Will Help You Excel
- Strong communication and leadership experience with an empowering mindset
- Manages complexity – Analyzes a high volume of complex and sometime contradictory information to effectively solve problems and make informed decisions with calculated risk
- Experience in managing mid-large-scale operations with a good understanding of either Document Custody, Loan Servicing, Fulfillment Operations and or in Records Management
- Strong understanding of GSE’s Fannie Mae, Freddie Mac, and Ginnie Mae custodial guide requirements
- Ability to adapt to change in real time meeting demands while maintaining operational sustainability
Expectations
It is the Bank’s expectation that employees hired into this role will work in the Santa Ana, CA office in accordance with the Bank’s hybrid working model.
Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.
The salary range for this position in California is $107,500.00 to $167,625.00. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of renumeration.
Deutsche Bank Values & Diversity
We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. Click here to find out more about our diversity and inclusion efforts.
We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: EEO is the Law poster and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision
Learn more about your life at Deutsche Bank through the eyes of our current employees https://careers.db.com/life
The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank’s California Privacy Notice please email HR.Direct@DB.com .
Deutsche Bank Benefits
At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.
We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: "EEO is the Law poster" and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision .
