Job Summary
The Director of Operations is responsible for leading our team at the location - ensuring high standards of the guest experience, safety, and financial performance. The ideal candidate will be an experienced food and beverage leader. A great coach who can get the best out of people and continually drive operational performance and execution.
Detailed Responsibilities
- Proactively coaching and motivating team members to deliver their best
- Identifying opportunities and driving continual improvement in our location operations
- Building a strong partnership with locations partners
- Working with regional and Home Office leadership to drive innovation and best practices at the location
- Delivering against our financial goals and budgets
- Coaching the operations management team
- Representing Levy and our business objectives at partner meetings, networking and building relationships with key partners and vendors
- Overseeing and ensuring the highest standards of safety and sanitation in all activities across the location
- Reviewing financial reports and developing action plans to best achieve business goals
- Leading the continual development of the location's food story and guest experience
- Completing team member performance reviews including career development planning and compensation reviews
- Responding to emails, phone calls and any associated administrative work corresponding with role responsibilities
- Reviewing and processing any expense reports submitted by team members in Concur
- Interviewing applicants interested in roles requiring hiring consideration and approval
- Collaborating with culinary leadership and partners to drive menu development and associated operational enhancements
- Overseeing season planning process ensuring alignment with Levy and partner expectations/goals
- Coaching team members for optimal performance and engagement
- Conducting manager meetings to engage, inform and build alignment
- Conducting event walks interacting with team members, guests, partners and VIPs
- Identifying and planning for management support needs when the business will exceed the location's current resources
- Managing team recognition program 'Levy Legends' by leadership promotion and participation
- Conducting building safety walks so our locations maintain an outstanding level of safety and cleanliness
- Completing corrective action, where necessary, to hold team members accountable and improve future performance
- Personally lead the coaching and mentoring of future talent within the location - developing the next generation of leaders
- Closing/Signoff Payroll on a bi-weekly basis for team members
- Ensuring all financial reporting is completed in a timely and accurate manner
- Driving shrinkage prevention efforts to minimize financial risk to the business
- Leading continual operational improvement planning
- Participating in Governance Meeting presentations to network, learn, and represent Levy's culture and business goals
- Planning budget and P&L management to support optimal financial achievement
- Engagement planning in collaboration with the leadership team, so our team feels supported by and committed to Levy
- Acting as the figurehead at the location for Levy's Work of Change initiative - build a diverse and inclusive team who represent the community the location serves
- Other duties as assigned
Job Requirements
- 5+ leadership experience in Hospitality or Retail
- Bachelor's Degree in Hospitality Management is preferred
- High level of computer literacy
- Understanding of financial concepts
- Passion for hospitality, food, and retail
- Excellent interpersonal and stakeholder management skills
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