What We're Looking For...
A dynamic, service-driven General Manager (GM) for our branch office location. The GM will be responsible for the overall management of all aspects of the branch location, including sales, coordination of third-party installation vendors, and customer service. A primary responsibility of this role will be to drive sales and positively impact branch revenue performance.
The right fit for this role will enjoy "rolling up their sleeves" and jumping in to help as well as staying engaged in every aspect of branch operations. Experience driving business growth, as well as managing sales teams and Independent Contractors is a key aspect of this role. Skills and experience effectively leading, building rapport, motivating others, and managing teams are imperative to candidate success.
Ideal candidates must be able to effectively articulate sales strategy as well as plan and conduct motivational and educational meetings and training classes to groups and one-on-one. A "team-effort approach," taking ownership of the role, plus being self-motivated and growth-oriented are the right combination of traits for success in this position.
What You'll Do...
- Oversee branch operations in all aspects including sales, operational processes, quality, service, and profitability
- Supervise staff through the employment life cycle, including hiring, training, performance management, coaching, supervising work, etc.
- Manage teams of third-party Sales and Flooring Installation Contractors
- Lead weekly educational sales meetings to drive sales performance and ensure representative's knowledge base
- Perform on-site and field sales classes focused on conveying sales strategy, company philosophy, and organizational procedures
- Address and resolve escalated customer issues to ensure timely, satisfactory settlement of complaints
- Perform site visits for customer service issues or to verify the quality of Contractors' work
- Fill in or assist office staff in multiple roles during planned or unplanned time off, high-volume periods, etc.
What's Needed to Succeed...
- Problem solver who takes a proactive approach to resolve issues with a sense of urgency and improve service
- Good judgment with the ability to make decisions with discernment, considering all sides
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
- Positive, dynamic, and enthusiastic personality
- Superior interpersonal skills with the ability to interact and communicate and build relationships with various personalities
- Self-starter who can work independently with the motivation to grow
- Flexible and able to manage shifting priorities or demands in a growing, fast-paced organization with a matrix management reporting structure
- Efficient and organized with the capability to prioritize and use time effectively
What's Required...
- 5+ years of related experience including experience managing and driving performance, leading teams, and managing employees.
- In-home sales experience preferred.
- Experience within the home improvement industry is preferred but not required.
- Familiarity with diverse flooring products and installation processes (hardwood, carpet, tile, laminate, etc.) is a plus
- BA/BS or equivalent combination of education and experience preferred
- Must possess a valid driver's license and acceptable driving record
- Basic Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)
- Must be able to effectively articulate and train one on one or small groups
- Schedule: Monday through Friday, starting at 7 am or earlier, and alternating Saturdays with the flexibility to take after-hours calls
- Travel: (25-50% of the time) within a 75-mile radius as needed
Benefits and Perks...
- Growth and advancement opportunities
- Casual work environment
- Team building events such as doughnut day, holiday luncheons, barbecues, etc.
- Premium 401k Investment Plan with a dollar for dollar 3% match
- Medical Insurance with several plan options including a Health Savings Account
- Prescription Drug Coverage
- Dental Insurance
- Vision Insurance
- Life Insurance and AD&D
- Short-term & Long-term Disability
- Ancillary Insurance for Accident, Critical Illness, Long-term dependent care, and more...
- Paid Holidays
- Vacation time that grows with years of service
- Sick time
- An employee discount purchasing program
About 50Floor...
50Floor is on a mission to provide quality flooring by providing customers with a convenient, and enjoyable, in-home shopping experience across the US.
We believe that exceptional flooring inspires, connects, and defines the most important space in our customers' lives, their homes. At 50Floor, we create spaces that bring families together at an affordable price.
Based in Atlanta, 50Floor also serves customers in our many locations throughout the United States. Our growth and achievements can be traced back to a single common denominator - a desire to be the best.
Since the beginning, we have been lucky to have had dedicated employees, sales representatives, and installation experts who have made 50Floor the company we are today. We are glad you have been selected to join our growing team and become part of the 50Floor family.
See our website at 50Floor.com
