JOB DESCRIPTION
Shape the future of user experience with strategic design initiatives that blend business needs and user insights.
As a Vice President Experience Design in Payments, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.
In this role, you will be capable of leading multi-disciplinary UX teams to identify and explore the problem space - from up-front research and insights, though to ideation and prototyping. You must be comfortable wearing different hats, tackling complicated problems, and rallying support for existing and emerging product areas. You are expected to understand and partner with Senior Leaders, while developing strategies which inform prioritization, planning, and decisions.
Job Responsibilities
- Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas.
- Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
- Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion.
- Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions.
- Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels.
- Lead web/mobile user experience projects with a customer-centric vision for design while understanding and balancing complex servicing architectures and technical requirements.
- Develop artifacts including project plans, diagrams, journeys, conceptual prototypes, and other documents (not wireframes or other end of project deliverables).
- Identify opportunities by merging business requirements and customer needs to create value in the market.
- Produce provocative product visions to advocate for meeting customer needs.
Required Qualifications, Capabilities, and Skills
- 5+ years of experience or equivalent expertise in user experience design or similar roles.
- Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes.
- Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions.
- Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making.
- Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience.
- Track record of cross-functional collaboration across teams with the skill to connect people/teams and cope with rapid change under tight deadlines.
- Uncanny ability to connect business goals to customer goals and problems to solutions with creative thinking while being comfortable with ambiguity and change.
- Comfortable communicating ideas and designs effectively to engineers, product managers, architects, and presenting to leadership while being receptive to constant feedback.
- Insatiable curiosity, not only about what customers need, do, and think, but about how things work (underlining technology) and how innovation in the market will shape the path forward.
Preferred Qualifications, Capabilities, and Skills
- Design leadership or managerial experience.
- Strong communicator who shares methodologies, aligns on approaches, tells stories, defends recommendations, etc.
- Capable of commissioning customer encounters and co-design sessions.
- Excellent facilitator who designs and runs workshops, includes stakeholders (technology, product, legal, risk, etc.), aligns on hypotheses or solutions, sparks interest and/or generates excitement.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
