Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. Our Branson Retreat Center has helped transform thousands of marriages. Join our team where the work is meaningful, the culture is rewarding and the purpose is eternal.
The FMI General Manager position exists to manage and participate in all aspects of the operation of the Focus on the Family Retreat Center at a specified location. These operations include but are not limited to facility maintenance, security, housekeeping, local recruiting, food service and hospitality, financial performance, and Host Couple program. The General Manager is responsible for ensuring that every client experiences excellence in the areas of physical product, systems and processes, and hospitality. They will do so by being familiar with, training all staff, and championing the standards established for all retreat centers. As a co-leader of the Property Leadership Team with the State-Level Clinical Director, the General Manager will be jointly responsible for establishing and maintaining a culture that is consistent with the culture of Focus on the Family and other FMI locations. The General Manager is responsible for providing the necessary operational staff support and facility availability to accomplish the yield strategy within the budget constraints set forth in the annual operating plan. To be successful in this role, this person needs to fully understand the operations of the facility and programming, be passionate about building healthy teams, value high standards while holding themselves and their team accountable and be eager to do the work alongside his or her direct reports. This person is expected to maintain the healthy tension between aggressive ministry volume and financial results vs. clinical sound practices as determined by the State-Level Clinical Director and the FMI Clinical Director.
Essential Duties/Responsibilities:- Participates as a member of the Retreat Center Leadership Team with the State-Level Clinical Director
- Is responsible for all the facets of the daily operation of the Retreat Center
- Maintains a high degree of housekeeping, hospitality, and facility excellence for guests
- Oversees and actively participates in Facility Maintenance for all assets and landscaping
- Oversees and actively participates in Housekeeping and the cleanliness of the property, including guest rooms and public areas
- Oversees and actively participates as the leader of the Hospitality Team in caring for and serving guests, creating menus, managing the grocery budget and vendor relationships, and ensuring the team is equipped to serve guests with excellence
- Oversees the Host Couple program by ensuring that Host Couples are trained according to the Host Couple Standards, providing daily support and encouragement, and creating regular opportunities for enrichment and fellowship among other Hosts, the clinical team, and other operations staff
- Is responsible for the Grant of Authority within guidelines for all expenses to maintain and operate the Retreat Center
- Is accountable for the financial results of the Retreat Center
- Shares responsibility with the State-Level Clinical Director for the culture of the location
- Works with the State-Level Clinical Director and HR Liaison to coordinate events for team building as outlined in the annual plan
- Works with the State-Level Clinical Director to lead weekly staff meetings and daily time of prayer
Other Duties/Responsibilities:- Performs other duties as assigned
Managerial Breadth/Scope of Job:- On-call and serves as primary point of contact for all urgent physical property and operational staff needs
- Leads a staff responsible for various functions
- High-level decision making with significant financial ramifications to both income and expense
- Communication of Strategy and Standards to the team members at their location
- Accountable for the execution of the Annual Plan and the Yield Management Strategy
Working Environment/Physical Requirements:- Expected to perform all duties performed by direct reports in Housekeeping, Hospitality, and Maintenance
- Some office work
- Stress associated with constantly changing priorities and demands
- Biannual travel for leadership gatherings required
- Additional travel for training and expansion purposes may be required
JOB QUALIFICATIONS/REQUIREMENTSCharacter/Spiritual: Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”
Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”
Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer
Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer
Engages in Christian ministry
Demonstrates behaviors aligned with FOF core values
Personal Characteristics:- Maintains a high degree of integrity and ethical behavior in all business activities and decisions; lives with integrity derived from biblical values and demonstrates standards of conduct that meet or exceed company or legal requirements
- Self-motivated; demonstrates the ability to get the job done, even if it means working outside the accepted channels
- Diplomatic; articulate; decisive; approachable; flexible; concern for long-term effectiveness
- Positive and encouraging attitude with ability to motivate/encourage direct reports and peers
- Team player; trustworthy; reliable
- Coachable, able to redirect work priorities and assignments as requested
- Creative thinker, effective problem-solver
Knowledge/Experience:- Bachelor’s degree in related field
- 7-10 years of experience in Restaurant and/or Hotel environment with two years in supervision
- Experience with the Hope Restored program preferred
- In depth understanding of FOF mission, philosophy, values, and objectives
- Experience in creating and executing budget
- Experience in creating and executing strategy and an annual plan
- Working knowledge of Microsoft Office suite
Skills, Abilities, and Special Talents/Gifts:- Ability to work shifts outside of normal business hours (including Saturday/Sunday rotation and occasional evening shifts), as needed
- Demonstrated leadership and administrative skills
- Ability to aggressively take initiative, when appropriate and communicate effectively, verbally and written
- Highly polished verbal and written skills: clarity of expression, good organization of thoughts, and effective articulation
- Strong ability to organize and plan work in advance, deciding on the most efficient way to do assigned tasks or projects; ability to monitor and delegate when appropriate
- Ability to consult and assist others in resolving problems and confront difficult people and situations successfully and with confidence
- Requires use of judgment to solve moderately complex problems within the limits of standard policy and practice
- Excellent computer skills, problem solving skills, organizational skills, and analytical skills
- Ability to manage confidential information
- Ability to manage change with clear, concise objectives
- Ability to encourage and motivate personnel individually and on teams through a variety of communication channels
Stewardship Requirements:- Is accountable for the financial results of the Retreat Center
- Director-level GOA
Salary Range: $70,720 to $81,448/yr
Application Materials Required: Cover Letter, Resume/CV
Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. Must include date ranges to include month and year (mm/yyyy) and whether the position was full time or part time. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.
Focus on the Family puts a high value on our team members and offers a unique benefit package.
Employees scheduled for 20 hours or more per week are eligible for:
- Norton LifeLock ID Theft Coverage
- Legal Shield/ID Shield Coverage
- AFLAC
- 403B Retirement Plan
- Vacation Time & Vacation Payout
- Sick Time
- Holidays
- Service Awards
- Community Service Days
- Bookstore Discount
- Fitness Center
Employees scheduled for 30 hours or more per week are eligible for all the above and:
- Medical Plan
- Dental Plan
- Vision Plan
- Life Insurance
- Disability Insurance
- Flexible Spending Accounts
- EAP (Employee Assistance Program)
- Tuition Reimbursement
- Warehouse Membership Reimbursement
Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.
- Temporary employees are not eligible for benefits, except for:
- Sick Time
- Bookstore Discount
- Fitness Center
Tentative Search Timeline:- Priority will be given to applications submitted by October11th, 2024. However, this posting will remain open until filled.
- The potential employee start date is October14th, 2024.
Posting date: September 13th, 2024
Unposting date: ongoing until filled
Posting contact email: job@fotf.org
Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.
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