Must be ONSITE in Boston, MA (Monday - Thursday)
Speed is top of mind for both our customers and our suppliers and is an important driver of sales conversion. Wayfair’s Global Order to Ship team is responsible for improving customer experience by driving global, cross-functional initiatives to accelerate network performance across Castlegate and dropship fulfillment.
Operating out of our Boston office, you will be working closely with multiple cross-functional stakeholders to identify & drive actual speed improvements globally. You will also lead initiatives to improve supplier dropship speed performance through close collaboration with Category Management.
What You'll Do
- Manage speed projects to improve actual order-to-ship / order-to-delivery speed globally.
- Actively integrate data, leveraging analytics to scope and implement levers to drive speed & reliability globally, and create monitoring tools to track progress.
- Build and nurture close partnerships with our Category Management team to ensure successful implementation of driven initiatives.
- Collaborate with other global cross-functional partners to drive team goals including Operations, Services, GSCI & Transportation.
- Coordinate peak planning initiatives for high volume events.
- Monitor and troubleshoot key performance indicators of speed and take corrective actions.
- Offer SME Speed Support for Category Management via slack, Infohub or required training.
- Communicate performance trends and improvement opportunities to leadership.
What You'll Need
- Bachelor’s degree in a quantitative field.
- 2+ years of professional experience.
- Advanced experience with Microsoft Excel or Google Sheets, SQL or GBQ, and data visualization tools such as Google Data Studio (Looker, Tableau, or PowerBI).
- Team-first attitude with enthusiasm for cross-functional collaboration.
- High attention to detail and proven ability to manage multiple, competing priorities simultaneously.
- Proven experience successfully operating in category management or operations, ideally with supplier-facing exposure.
- Excellent communication skills (written, verbally & in person), someone who can translate complex data in a clear and concise manner to quickly build strong and trusting stakeholder partnerships.
- Confidence in IT systems and navigating multiple applications simultaneously.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
