JOB DESCRIPTION
The role of the Control Manager has a broad focus on the effective management of the business risk environment. This specific Control Manager role aligns to the Receivables and Public Sector businesses within the JPMorgan Payments organization. Responsibilities will include partnering with business partners on the development and maintenance of process and control flows, monitoring metrics for increased risk, risk and control assessments, control testing and tracking of action plan completion. A component of the role includes development of recommendations to strengthen internal controls.
Job Responsibilities:
- Perform risk assessments, internal risk reviews and control testing to identify control gaps/issues, recommend and assist in implementing action plans to close the noted gaps/issues, and track action plans to completion.
- Maintain the Risk Assessment Structure (RAS) for these businesses within the Control and Operational Risk Evaluation (CORE) tool. This includes ensuring all product risks and mitigating controls are documented and managing issues, action plans and risk acceptances.
- Liaise with internal and external auditors, Compliance, etc. during audits/reviews.
- Assess new business initiatives and product/service changes to identify associated risks and to ensure adequate controls are being implemented to mitigate those risks.
- Lead/Participate in various Payments Control projects/initiatives/workstreams covering varying risk/control topics requiring data analytics, process implementation, risk management, etc.
- Address ad-hoc inquiries/concerns received from business partners by assessing the applicable activity, performing the proper research and investigation, working with business partners/stakeholders, etc.
- Perform other tasks as assigned.
Required Qualifications, Skills and Capabilities:
- Minimum of 7 years of experience in Receivables or Public Sector, Risk Management, Audit, or other risk/control related function;
- Highly detail-oriented and analytical; must be able to grasp, analyze and apply new information in a fast-paced environment;
- Strong communication skills (verbal and written), with ability and comfort level to communicate with various groups and levels within and external to the business.
- Highly organized; ability to work on multiple projects simultaneously.
- Excellent time management skills; ability to meet target deadlines.
- Self-starter; ability to manage BAU workload and projects with minimal direction.
- Ability to flex and quickly adapt to changing priorities.
- Bachelor's degree in a business-related field.
- Ability to travel (approximately 15%).
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