Sunrise Senior Living - Assistant Director of Sales - Issaquah, Washington
Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 7th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.
COMMUNITY NAME: Sunrise of Issaquah
Job ID: 2024-217145
JOB OVERVIEW: The Associate Director of Sales (ADOS) is responsible for supporting and assisting the Sales and Marketing team in achieving the Community’s occupancy and revenue goals. Responsibilities include assisting the Sales and Marketing team in managing the community’s sales and marketing database (CRM), maintaining appropriate sales collateral, supporting the scheduling and execution of on-site sales and marketing events, and coordinating resident move-in administrative to in-person activities.
RESPONSIBILITIES:
- Assists the Sales and Marketing team in maintaining a thorough working proficiency in the customer relationship management (CRM) lead tracking system.
- Supports the Sales and Marketing team by effectively maintaining all current prospect records in the CRM lead tracking system.
- Supports the Executive Director (ED), Director of Sales and Marketing (DSM), and Director of Sales (DOS) in building a trusting and positive relationship with prospects.
- Ensures model suite(s)/apartment(s) are well maintained and presentable.
- Tracks and accomplishes sales goals in a timely manner.
- Demonstrates effective telephone skills producing qualified leads and appointments.
- Prepares the resident’s Administrative File according to Sunrise and state specific regulatory requirements.
- Manages the move-in process as outlined in the Resident Move-In Checklist.
- Coordinates and facilitates the Resident Assessment with the Resident Care Director (RCD) and Assisted Living Coordinator (ALC)/Reminiscence Coordinator (RC).
- Ensures all Sunrise and required state forms are completed by the resident and/or family on or before move-in date.
- Schedules the Resident Agreement Signing on Move-In day.
- Orientates the resident and family to the community.
- Arranges lunch or dinner for the resident and family members on Move-In day.
- Maintains an open dialogue with the resident and/or family during the transition.
- Initiates communication with resident’s physician and/or family.
- Assists the resident and family members in making the emotional connection to the new community.
- Maintains and protects the confidentiality of resident information.
- Facilitates the Sunrise Founders Club.
- Partners with community team to ensure compliance with OSHA requirements.
- Practices safety procedures at all times.
- Actively participates as a member of a team.
- Demonstrates our Team Member Credo in daily interactions.
- Commits to serving our residents and guests through our Principles of Service.
- Attends regular meetings and maintains compliance in assigned required training.
- Supports sales team in executing successful sales and marketing events.
- All other duties as assigned.
QUALIFICATIONS:
- One (1) year of experience in a sales support role and/or two (2) years of experience as a Sunrise Team Member.
- Previous customer service or sales experience.
- Ability to handle multiple priorities.
- Possess excellent phone, written and verbal skills for effective communication.
- Ability to facilitate small group presentations.
- Competent in organizational and time management skills.
- Demonstrates good judgment, problem solving, and decision-making skills.
- Demonstrates proficiency in computer skills, Microsoft Office, and Sunrise applications.
ABOUT SUNRISE: Sunrise Senior Living has championed quality of life in senior care for more than 30 years. We believe team members are our greatest resource and are looking for people who share our commitment to provide quality care for seniors and their families.
PRE-EMPLOYMENT REQUIREMENTS: Employment with Sunrise is conditioned on completing and passing a drug test, participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is required only as mandated by applicable laws.
COMPENSATION DISCLAIMER: Selected candidates will be offered competitive compensation based on geographic location, skills, experience, qualifications, and certifications/licenses.
Location: Sunrise of Issaquah
Type: Full-Time
Salary Range: USD $23.00 - USD $26.45 /Hr.
Variable Compensation: Overtime and Bonus Eligible
Sunrise Senior Living is an Equal Opportunity Employer.
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