Description
Pay Range: $24.50/ hour to $80,000/yearly
JOB OVERVIEW
Under the Store Manager supervision, the Assistant Store Manager performs the following duties:
TYPICAL DUTIES & RESPONSIBILITIES
- Oversee, direct, and assist in store and restaurant operations
- Follow up on cashier settlements, store promotions, and shift coverage
- Communicate directly with the department managers on their department issues, concerns, and achievements
- Interact with personnel on a human resources level with regards to their schedule needs, communications, and reviews
- Walk sales floor to monitor/interact with customers and employees
- Greet customers and maintain good customer relations with regards to transaction inquiries, compliments/complaints, and special request follow-up
- Review daily sales and monitor the daily labor changes
- Coordinate training schedule of new hires with department managers ensuring the best instruction
- Read and respond to Manager’s reports on matters of importance, relaying the content to applicable department/staff
- Look for areas where improvements in service may be required (implements processes, procedures and/or changes to address these issues)
- Take a daily visual inspection of perimeter as well as question staff about facility to ensure maintenance of physical appearance and proper function of parts
- Responsible for ensuring safety & security of store and staff
- Direct the efforts of staff to ensure productivity and quality of customer service
- Report any malfunctioning equipment to appropriate person
- Develop and implement merchandising plans, including creating attractive displays, merchandise new items, sales items and promotional in order to meet sales and profit objectives of the store and departments
- Support the Store Manager with development and direction in the execution of strategies to improve product placement and appearance
- Perform duties of staff when required/needed
- Serve as a role model to others instilling a positive attitude in employees
- Write reports for accidents or other incidents such as when employees or customers are hurt within the store premises and process according to company procedures
- Responsible for dealing with emergencies, crises, and any problems that arise during the day in the store
- Develop and train future leaders and is responsible for making sure employees are trained
QUALIFICATION GUIDELINES
Experience
- Must have prior experience as an assistant store manager, department manager or have equivalent experience
Knowledge of:
- Verbal proficiency of the English language, and be able to read and write at an advanced level
- Computer literacy (Word, Excel, and Outlook), excellent customer service skills and proficiency in basic math.
Ability to:
- Demonstrate leadership abilities, excellent customer service skills (written, verbal)
- Model excellent customer service, and hold your staff accountable for doing the same
- Be able and prepared to cover breaks for other staff members when needed
- Place service calls, deal with vendors and contractors
Physical Requirements/Working Conditions:
- Lift grocery, bulk, produce up to 100 times per day
- Carry from carts or dolly to shelves, typically less than 3 ft.
- Push/pull carts and dolly, electric pallet jack
- Stand and walk frequently & bend/twist often
- Lift up to 50 lbs. often
Special Requirements:
- Must be available to work various shifts as needed
- Must be available to work at all store locations as needed
This job description is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned by leadership.
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