Vice President, Business Process Management
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Remote Type: Hybrid
Locations: CT - Hartford
Time Type: Full time
Posted on: Posted Yesterday
Job Requisition ID: R-39328
Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Operations
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$187,400.00 - $300,000.00
Target Openings
1
What Is the Opportunity?
At Travelers, we aim to deliver exceptional customer and agent experiences, drive top-line revenue and underwriting results, and foster a culture of innovation and efficiency across the enterprise. The Business Process Management (BPM) team is committed to managing, improving, and reimagining end-to-end (E2E) processes critical to the business while continuously exploring opportunities to advance and mature process capabilities. As a Vice President in Business Process Management, you will be responsible for overall strategic and operational management of a Business Process Management organization. You will lead a team that drives customer, employee, and agent experiences by owning and optimizing end to end business processes to achieve desired outcomes. Fostering and maintaining a culture of continuous improvement, you will set and influence strategic direction, develop and own opportunities to improve business results that are aligned with the enterprise strategy. You will lead and oversee an organization of business professionals to ensure business actions are aligned with enterprise and business unit goals.
What Will You Do?
- Establish vision, strategy and business objectives for a Business Process Management team.
- Develop and oversee the execution of business area’s multi-year strategic plan evolving BPM as a core competency that’s enabled by tools for modeling, monitoring, and managing business processes.
- Build and evolve a Process Data and Analytics practice. Leverage data and analytics to evaluate optimization opportunities, evaluate adoption, and to assess benefit realization.
- Ensure methodology and resources are in place for the implementation of process improvement opportunities across multiple strategic and execution portfolios and establish strong relationships with critical strategic and business partners.
- Build a high performing team of Business Process Management professionals.
- Establish and execute a change plan to enable Business Process Managements success in driving business value to influence a complex organization with multiple senior leader constituents.
- Navigate and influence a complex organization with multiple senior leader constituents.
- Effectively communicate business priorities and objectives and change management strategies to team.
- Develop and manage overall budget.
- Manage a governance model to ensure the right resources are allocated to the right work at the right time.
- Foster strong relationships with internal and external stakeholders.
- Maintain an understanding of marketplace and competitor trends and industry data and incorporate into long-term strategy.
- Perform other duties as assigned.
What Will Our Ideal Candidate Have?
- Bachelor’s Degree.
- 12 years of experience in a similar role, P&C industry experience is a plus.
- Experience in developing and planning effective strategies, with the ability to lead a team to implement those strategies.
- A proven track record as a leader who is well-respected and influential, with the ability to coach and develop team members and strategically align resources to accomplish objectives.
- Strong business acumen, with the ability to problem-solve, influence, and operate strategically across the company.
- Experience in solving complex business problems at scale and developing associated strategies across large teams. Ability to articulate the vision, tell the story and lead change at the senior leadership level.
- Fluent with data and technology as an enabler to process.
- Process Engineering credentials, Lean Six Sigma or comparable certification a plus.
What is a Must Have?
- 10 years of experience in operations, underwriting, collaborating on projects, or working in a related field.
- Experience managing a team.
What Is in It for You?
- Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit this link.
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