Sunrun Director, New Homes Field Operations Hartford, Connecticut Apply Now
Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.
The New Homes Field Operations Director is responsible for managing all aspects of how Sunrun delivers for builders and customers in the field. This leader will create a robust program to manage installation partners - almost exclusively builder roofers who also install solar - including negotiating pricing, developing an onboarding program, ensuring bulk material delivery programs are developed and executed well, accuracy in payments, quality of installs, timelines of reporting of activity in the field, and overall execution against the builders construction schedule. In addition to developing the program to support installation partners, this leader will serve as the single point of contact for all work happening in the field. They will lead the Field Managers who are the “boots on the ground” for all communities, as well as coordinate seamlessly with the Sunrun installation branches to ensure collaboration and clear direction on all Sunrun Managed installations. This position reports to the Vice President, New Homes Operations.
Responsibilities
- Develop all elements of the NH Build Partners Operations Program, ensuring builder roofers are set up to successfully deliver for our collective builder customers.
- Partner with SRM install crews to ensure SRM installs are performed on time and with the right quality, and that the SRM leadership team has the forecasting details they need to ensure they are fully staffed to meet our business needs.
- Lead Sunrun Field managers to adopt process, tools, and systems that support the overall growth and development of the Sunrun New Homes business.
- Collaborate extensively with the New Homes Inside Operations team to ensure upstream and downstream processes are optimized to deliver for builders and their homeowners.
- Work cross-functionally to achieve business goals and objectives.
- Hire, train, motivate, coach and performance manage individuals to drive a highly engaged team.
- Manage timely work distribution to both roofer partners and internal SRM install crews so as to keep pace with builder expectations.
- Measure and hold the team and external parties accountable against specific, challenging attainable performance goals and celebrate achievements of departmental and individual metrics.
- Handle escalated customer issues in a timely manner.
- Ensure quality work by the field managers, SRM installers, and install partners meets Sunrun’s exacting standards.
- Partner with the leadership team to align departmental goals, policies and systems with the company’s objectives.
- Develop and manage team efficiencies, performance standards and expectations.
- Identify and solve recurring issues, inefficiencies, training opportunities and process gaps.
- Provide feedback to other department leaders regarding upfront processes that are creating downstream customer issues.
- Meet departmental financial objectives, P&L forecasting and analysis, and budget creation and management. Identify cost opportunities and consistently evaluate internal vs. outsource opportunities for work distribution.
- Develop policies and processes necessary to get things done; know how to organize people and activities; understand how to separate and combine tasks into efficient workflow.
- Successfully manage effectiveness of SOX controls.
- Develop operating plans to achieve continuous improvement in business outcomes including scale and experience improvements.
Qualifications
- Bachelor’s Degree is required and an advanced degree is preferred.
- Minimum of 10 years of progressive leadership positions, at least 3 of which must be in New Homes Solar Operations.
- Demonstrated results in driving customer experience and project improvements across the team and organization – requires managing the process from ideation through implementation and measurement of results.
- Strong understanding of financial planning and analysis and budget management required.
- Direct experience with driving successful cross-functional performance and collaboration with branch/field operations and other internal teams.
- Leadership experience managing a scale size team of at least 40 employees.
- Must thrive in a fast-paced and uncertain business environment due to an industry that continues to grow and evolve.
- Direct experience driving technology advancements for the team to drive scale and automation into the organization.
- High level of confidence, desire to succeed and assertiveness or business acumen.
- Proven ability to help identify emerging trends from company, market, and industry data and assist in making clear and compelling recommendations.
- A roll-up-the-sleeves approach; someone who is able to think quickly and creatively and is results-driven complemented by appropriate process orientation.
- Proven success in fostering a collaborative, positive and open communication environment for all team members.
- Proven experience managing workforce staffing levels to ensure the size is adequate to achieve KPIs outlined.
- Demonstrated success in building best-in-class field organization and driving continuous improvements toward the end state vision.
- Proficiency in building, communicating and executing on goals and initiatives that can draw a direct line of sight to the impact on the overall company goals and objectives.
- Proven focus on achieving business results while balancing employee engagement and retention of talent.
- Demonstrated ability to recruit, develop, motivate and mentor a high performing team.
- Excellent work ethic, leadership skills, interpersonal, communication and organization skills.
- Superior written and oral communication skills, with the ability to persuasively present and communicate.
- Intermediate to advanced PC proficiency, including the Google Platform (Doc, Sheet, Slide) and MS Office Excel.
Physical Demands
Primary responsibilities are executed remotely. Up to 20% of time spent traveling.
Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed.
Starting salary/wage for this opportunity:
$129,511.46 to $172,681.95
Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long-term incentives, and program-specific awards. Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions.
This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role. It is not designed to be a comprehensive inventory of all essential duties and qualifications. If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at candidateaccomodations@sunrun.com.
Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.
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