Firstmark Operational Analyst III
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Locations: Lincoln, NE
Time Type: Full time
Posted on: Posted 2 Days Ago
Job Requisition ID: R19563
Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.
This position is focused on serving our Consumer Loans back-office team and client services team with tier 1 support. Additionally, this role will participate in system configuration, reporting, and creation of letters for both areas. The position delivers value add requests to our customers, assists in mitigating risk to the organization by creating necessary controls and reporting. This position does require some weekend work, occasionally.
Responsibilities:
- Reviews, analyzes, and evaluates business systems and user needs.
- Utilized as a subject matter expert for repeatable processes.
- Can identify and resolve Tier 1 issues with support.
- Manage multiple conflicting priorities & consistently meet deadlines.
- Present materials and reports to a wide range of audiences.
- Work with other analysts and management to conduct analysis and solve problems regarding routine & chronic problems.
- Acquire knowledge in systems and processes.
- Create and maintain the documentation for system functionality, processes, and procedures.
- Participate in and facilitate Consumer Loan projects to make improvements within departments.
- Actively participate in projects/initiatives with the leadership team.
- Train within the department for the general and orientation modules.
- Learn basics of and participate in CPI projects.
- Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.
- Contribute to Continuous Process Improvement.
Minimum Requirements:
EDUCATION:
4-year college degree preferred.
EXPERIENCE:
- 3-4 years of experience in an analytical, student loan, technical, problem-solving or project management position (Required).
- Some experience with database concepts and simple query language (SQL) preferred.
- Some experience with report writing tools preferred – Crystal reports (Business Objects) preferred.
- Some experience with project management on small to medium projects preferred.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
- Problem Solving
- Agile Methodology
- Business Math
- Oral communications
- Written communications
- Decision Making and Critical Thinking
- Accuracy/Attention to Detail
- Initiative
- Project Management
- Managing Multiple Priorities
- Moderate understanding of Crystal and Snowflake reporting
- Moderate understanding of Jira and Confluence
- Beginning understanding of SQL language
Salary for this position starts at $36,840.00
Currently approved for a Hybrid Work Environment
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Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.
Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.
Nelnet is a Drug Free and Tobacco Free Workplace.
About Us
You may know Nelnet as the nation’s largest student loan servicer – but we do more than that. A lot more. We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist). For over 40 years, we’ve been serving our customers, associates, and communities to make dreams possible.
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