Why Work at Reputation?
Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.
We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022.
Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.
Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.
The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.
Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.
Our Mission: We exist to forge relationships between companies and communities.
The Head of Order Management is a transactional role that is responsible for leading the order management function, ensuring the efficient processing of sales orders and ensuring compliance with company policies. The ideal candidate will have a strong background in order management, revenue accounting, and excellent leadership and communication skills.
Key Responsibilities:
Leadership and Management:
Lead and manage the order management team, providing guidance, support, and development opportunities.
Establish and monitor team goals, performance metrics, and key performance indicators (KPIs) to ensure alignment with company objectives.
Collaboration and Support:
Order Management:
Oversee the end-to-end order management process, including order review, processing, and fulfillment.
Ensure accurate and timely processing of sales orders, adhering to company policies and procedures.
Collaborate with cross-functional teams (e.g., sales, customer success) to resolve order-related issues and improve processes.
Process Improvement:
Identify and implement process improvements to enhance order accuracy, efficiency, and customer satisfaction.
Develop and maintain standard operating procedures (SOPs) for order management activities.
Leverage technology and automation to streamline workflows and reduce manual efforts.
Compliance and Reporting:
Ensure compliance with company policies, industry regulations, and customer requirements.
Monitor and analyze key metrics to identify trends, issues, and opportunities for improvement.
Qualifications:
Bachelor's degree in Business Administration, Sales, Operations, Accounting, or a related field. MBA preferred.
Minimum of 5-8 years of experience in sales operations, order management, or deal desk roles, with at least 2-3 years in a leadership position.
Strong understanding of sales order processes, deal structuring, and contract management.
Excellent leadership, communication, and interpersonal skills.
Proven ability to manage and develop high-performing teams.
Strong analytical and problem-solving skills, with a focus on process improvement.
Experience with CRM and ERP systems (e.g., Salesforce, Workday, Sage Intacct, Netsuite, etc.) and proficiency in Google Suite.
Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities.
Preferred Skills:
Experience in a technology or software / SaaS company.
Knowledge of international order management and global sales operations.
Familiarity with revenue recognition principles and financial compliance.
When you join Reputation, you can expect:
Flexible working arrangements.
Career growth with paid training tuition opportunities.
Active Employee Resource Groups (ERGs) to engage with.
An equitable work environment.
Our employees say it best:
According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton.
Our employees highlight our:
Ample Opportunities: "There are many opportunities to learn and grow. Many open roles are replaced with internal promotions."
Positive Culture: "Great opportunity and exceptional culture."
"You will never have a better culture anywhere else. Period."
Training and Tools: "All managers truly want you to succeed, and you are given great tools and training to be successful in your role."
Balance: "Great work life balance and awesome team environment!"
Diversity Programs & Initiatives:
Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.
At Reputation, we believe in:
Diversity: Embracing a culture that values uniqueness.
Inclusion: Inviting diverse groups to take part in company life.
Belonging: Helping each individual feel accepted for who they are.
"At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation
Additionally, we offer a variety of benefits and perks, such as:
Flexible PTO
Paid company holidays
4 company provided, "Recharge Days", which are wellness days off for the entire company
Several active Employee Resource Groups (ERGs) to help foster inclusion and community
Employee Assistance Program
Access to a wide variety of unique perks and apps: Ginger, Calm, Headspace, Carrot Fertility, Aaptiv, Omada, One Medical, SoFi
Fetch Pet Insurance
401K
Health, dental and vision insurance
Paid maternity leave
Employer paid short term and long term disability and life insurance
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.
Applicants only - No 3rd party agency candidates.
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