About Responsive
Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io.
About the Role
REMOTE FROM DALLAS, TX; PORTLAND, OR; BOSTON, MA; KANSAS CITY METRO; SF BAY AREA
Responsive is looking for a motivated, detail-oriented leader to join our team as the Director of Operational Efficiency. In this position, you will be responsible for leading initiatives aimed at improving the operational processes, optimizing resource allocation, and enhancing overall organizational efficiency. This role involves strategic planning, implementing process improvements, and collaborating with various departments to ensure smooth operations and cost-effective workflows. The Director of Operational Efficiency will also be tasked with analyzing performance metrics, identifying areas for improvement, and developing action plans to achieve higher productivity and operational excellence.
Reporting to the VP Operations, you will have an opportunity to have an immediate and meaningful impact on the company. To be successful in this role, you should be an innovative problem solver and have an entrepreneurial attitude.
Essential Functions
Operational Strategy Development:
- Develop and implement strategies to improve operational efficiency across the organization.
- Collaborate with senior leadership to align operational improvements with business goals and objectives.
- Identify opportunities to streamline workflows, reduce waste, and enhance productivity.
Process Improvement:
- Lead cross-functional teams to evaluate current processes, identify inefficiencies, and implement process improvement initiatives.
- Utilize methodologies such as Lean, Six Sigma, or Kaizen to optimize operational performance.
- Oversee the redesign of business processes to improve service delivery and reduce operational costs.
Performance Metrics & Data Analysis:
- Define, monitor, and analyze key performance indicators (KPIs) related to operational efficiency.
- Envision and build a data analytics function and build a culture of decision making centered around data-driven insights to identify trends, anticipate challenges, and recommend solutions.
- Establish mechanisms(MBR/QBR, annual operational planning cycles) to regularly report on the organization’s operational performance to leadership as well as drive accountability and course correction.
Resource Management:
- Ensure optimal allocation of resources, including personnel, equipment, and technology.
- Work closely with department heads to ensure that resources are used effectively and are in line with organizational objectives.
- Implement resource management best practices to minimize waste and maximize utilization.
Technology Integration:
- Oversee the adoption of new technologies and systems that improve efficiency and reduce costs.
- Work with IT and other departments to ensure seamless integration of tools and platforms that enhance productivity.
Change Management:
- Lead change management initiatives related to process improvements, ensuring that all stakeholders are engaged and trained effectively.
- Act as a change agent, fostering a culture of continuous improvement and operational excellence.
Budget & Cost Optimization:
- Partner with finance teams to develop budgets and manage operational costs.
- Identify and implement cost-saving opportunities without compromising service quality or performance.
Leadership & Team Development:
- Establish, lead, mentor, and manage a team focused on operational excellence.
- Foster a culture of continuous improvement and innovation across the organization.
Qualifications:
Education: Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, or a related field; Master’s degree preferred.
Experience: 8-12 years of experience in operations management, process improvement, or a related field, with at least 3-5 years in a leadership role.
Certifications: Certifications in Lean, Six Sigma (Black Belt preferred), or similar process improvement methodologies are a plus.
Skills:
- Strong understanding of operational processes, OKR development, tracking, and optimization techniques.
- Excellent problem-solving and analytical skills.
- Ability to lead and influence cross-functional teams.
- Experience with performance metrics, data analysis, and reporting.
- Strong communication and leadership skills.
- Strategic thinker with the ability to execute tactically.
- Enjoys hands on experience.
- Strong attention to detail and organizational skills.
- Collaborative and able to work effectively with teams at all levels.
- Ability to drive change and manage large-scale improvement initiatives.
- Ability to navigate in an unstructured environment and create solutions.
Additional Information
Total compensation for this role (base plus bonus): $130,000-$180,000 depending on location and experience
US-Based Employees can look forward to the following benefits:
Competitive Compensation, Company Bonus
401k with company matching
Unlimited professional development and ongoing learning through LinkedIn Learning Solutions
4 weeks of paid vacation, paid sick days, dedicated paid COVID days, and paid bereavement
4 week sabbatical after 5 years of service
️ Weekly virtual yoga sessions
Mental Wellness Program (EAP) to support your well-being and self-care
Team events, such as happy hours, off-sites, and team building events
️ Best-in-class health benefits, company paid for employee and company contribution for family coverage
Associates based outside of the US will enjoy similar benefits, comparable and specific to their national standards
Responsive is committed to building and fostering a diverse and inclusive culture that we can all be proud of. We encourage people of all cultures, ethnicities, ages, backgrounds, races, national origins, genders, sexual orientations, religions, and abilities to apply for our open positions. If you are also committed to this kind of culture and see yourself joining our team, please apply - we look forward to learning more about you!
Apply now »
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