General Manager - Licensed Cosmetologist
Managers at Madison Reed's Hair Color Bars are entrepreneurial leaders who deliver exceptional business results while inspiring the team of Shift Leads, Client Support Specialists, Colorists, and Assistant Colorists to provide quality guest services and an amazing guest experience in their Hair Color Bar every day.
The Madison Reed Hair Color Bar Manager will establish the roadmap of success for their respective Hair Color Bar within Madison Reed's operational best practices and guidelines, work with their team to solicit diverse perspectives, innovate their business growth through positive community relationships, and promote the products, services and values of Madison Reed. As manager your mission is threefold: guest satisfaction, business building and team development.
This role reports to the District Manager, is full time and requires availability on weekends, holidays and other peak times based on business needs.
Responsibilities:
- Demonstrate and continue to develop leadership skills to provide a top tier employee and guest experience aligned with our values of Love, Joy, Trust, Courage and Responsibility.
- Lead by example through exhibiting sales and service behaviors in all interactions and communication with guests, including resolving guest service issues.
- Ensure all aspects of the business are staffed and resourced, including but not limited to: front of house operations, adhering to all company standard operating procedures, assisting guests with retail orders, managing bookings, services and memberships.
- Demonstrate mastery of all services provided at our Madison Reed Hair Color Bar's, including stepping in and working behind the chair as needed.
- Ability to step in for district support as needed by the District Manager which could include training a new Manager, supporting them remotely, or visiting nearby location to support on site.
- Achieve monthly sales goals and other key performance indicators, including but not limited to: retail sales, services, memberships.
- Ensures Hair Color Bar meets company standards as it relates to cleanliness, merchandising, inventory, company asset security.
- Demonstrate mastery of all Madison Reed systems, policies, processes and procedures.
- Coach and develop team members to ensure the highest level of team culture, guest satisfaction, and Hair Color Bar performance through aligning individuals' unique talents and abilities with the most relevant responsibilities.
- Owns recruiting, interviewing, onboarding, performance management, coaching, talent development and training of all team members.
- Manage employee schedules based on forecasts and business needs and in compliance with local labor laws, budgets and breaks and meals.
Qualifications:
- Active cosmetology license in the state in which you are applying.
- 2+ years of salon and retail experience.
- 2+ years of operational management experience.
- 2+ years supervising other team members and participating in hiring, training and scheduling.
- Strong level of technical proficiency as a colorist.
- Proven track record of exceeding key operational and performance metrics.
Madison Reed is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance. Madison Reed has a zero tolerance for discrimination, racism, xenophobia, homophobia or misogyny in any form in our workplace. We strive to create a workplace where everyone feels empowered to bring their full, authentic selves to work every day.
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