Senior Operations Manager Operations · Paris ·

FlexAI • California, MO, United States • $200k - $250k / year • 1m ago

Join FlexAI:

FlexAI is at the forefront of revolutionizing AI computing by reengineering infrastructure at the system level. Our groundbreaking architecture, combined with sophisticated software intelligence, abstraction, and an orchestration layer, allows developers to leverage a diverse array of compute, resulting in efficient, more reliable computing at a fraction of the cost.

Founded by Brijesh Tripathi and Dali Kilani, who bring experience from Nvidia, Apple, Tesla, Intel, Lifen, and Zoox, FlexAI is not just building a product – we’re shaping the future of AI. Our teams are strategically distributed across Paris, Silicon Valley, and Bangalore, united by a shared mission: to deliver more compute with less complexity.

Position Overview:

We are seeking a high-energy Senior Technical Operations Manager to join our fast-paced, innovative team at FlexAI. This role is pivotal in ensuring our platform operates at its peak performance as we scale rapidly. You’ll have the opportunity to drive impactful changes in a dynamic environment, optimize processes with cutting-edge AI, and work cross-functionally with some of the brightest minds in the industry. If you’re passionate about operational excellence and excited to help shape the future of AI, this is your chance!

Success at FlexAI requires an entrepreneurial spirit and startup mindset: the ability to rapidly iterate and make meaningful progress while staying focused on our mission to deliver more compute with less complexity.

What you’ll do:

Service Reliability and Incident Management:

Oversee the stability and reliability of the platform, ensuring smooth operations and minimal downtime.
Support SRE engineers in implementing robust monitoring and alerting systems to proactively detect and resolve issues.
Develop incident management protocols, ensuring swift response and resolution during outages.
Conduct root cause analysis (RCA) and implement long-term fixes to prevent future incidents.

Operational Scalability and Infrastructure Optimization:

Collaborate with engineering (DevOps, MLops, and infrastructure teams) to ensure the platform can scale efficiently to meet growing demand.
Optimize the infrastructure to support growth while keeping operational costs in check, particularly around GPU and cloud infrastructure.
Implement auto-scaling and resource allocation strategies to handle variable workloads.

Task Automation and Workflow Development:

Identify and automate repetitive tasks using AI-driven solutions to streamline internal operations and reduce manual intervention.
Set up workflows for incident management, customer support, and operational tasks to ensure efficiency and clarity across teams.

Customer Success and Support Enablement:

Work closely with the Product Manager and customer success teams to develop processes that ensure a smooth customer onboarding experience.
Develop and implement workflows for customer support, ensuring rapid resolution of issues and high levels of customer satisfaction.

Strategic Thinking and Growth:

Lay the groundwork for long-term operational readiness by balancing current operational needs with future scalability.
Contribute to the shaping of company culture, helping to build a flexible yet robust operational foundation that supports rapid growth.

What you’ll need to be successful:

A proven operations leader with 5+ years of experience setting up and managing day-to-day processes in a global, tech-driven environment.
Demonstrated ability to optimize and automate operations through AI and other innovative technologies.
Experience in managing or scaling operations in a high-growth, tech-focused company.
Strong collaboration skills, working across engineering, product, and customer success teams.
Familiarity with cloud platforms, ML Ops, or GPU infrastructure is a plus.
Excellent communication, leadership, and organizational skills, with a proactive and problem-solving mindset.
Experience in cloud computing organizations is a plus.

What we offer:

Competitive salary and benefits package, tailored to recognize your dedication and contributions.
Opportunity to collaborate with leading experts in AI and cloud computing, learning from the best and brightest, fostering continuous learning.
An environment that values innovation, collaboration and mutual respect.
Support for personal and professional development, empowering you to expand your skills and leave a meaningful mark.
A platform to play significantly to the AI revolution, shaping the cloud services that power tomorrow's innovations.

Our Values:

WE ARE (SERIOUSLY) OBSESSED BY OUR CUSTOMERS

WE GET (BOLD) THINGS DONE

WE RISE TO (BIG) CHALLENGES

WE ARE A (BADASS) TEAM

WE CULTIVATE THE (SHARED) FUN

WE EMBRACE (360°) DIVERSITY

Offices:

Our teams are strategically distributed across three continents—Europe, North America, and Asia—united by a shared mission: to deliver more compute with less complexity.

Paris - HQ
San Francisco (Bay Area) - US office
Bangalore - India office

Apply Now:

You’ve seen what this role entails. Now we want to hear from you! Does this opportunity align with your aspirations? If you’re even slightly curious, we encourage you to apply – it could be the start of something extraordinary!

At FlexAI, we believe diverse teams are the most innovative teams. We’re committed to creating an inclusive environment where everyone feels valued, and we proudly offer equal opportunities regardless of gender, sexual orientation, origin, disabilities, veteran status, or any other facets of your identity that make you uniquely you.