Assist in building and developing a dynamic customer centric sales and customer service team. Travel to showroom locations and provide sales and operations leadership and/or support to ensure sales growth targets and key operational metrics are met while maintaining compliance with companies' core value and policies. Effectively manage the sales team to accomplish monthly, quarterly and annual goals.
Responsibilities:
Employees:
- Assist with hiring and managing sales team
- Provide support, coaching and direction to ensure comprehensive understanding of Visual Comfort’s approach to sales, customer service, and showroom operational procedures
- Partner and foster a strong working relationship with Business Development Specialist(s)
- Create and manage a proactive sales and business development approach to target and convert new prospective customers
- Demonstrate and ensure customer service excellence to maximize customer retention
- Utilize and analyze available sales and operations data to drive sales behaviors and priorities
- Lead onboarding and continuous training for staff
- Actively support and participate in the sales process and customer interaction both inside and outside of the showroom
- When needed, manage and execute all stages of the sales process from opportunity to invoice to ensure proper follow-up, clean sales, minimal returns and customer satisfaction
Showroom Operations:
- Ensure compliance with all company and showroom policies and procedures
- Maintain a clean and attractive showroom in accordance with our visual standards
- In cooperation with the Visual Merchandising and Operations teams, assist with merchandising and managing the showroom inventory
- Become proficient in and train staff on the company’s point of sale and operating systems - oversee staff compliance with company procedures and operating processes
- Maintain sales floor and all other showroom areas, including stock room, in an organized manner to enhance safety and efficiency
- Coordinate with internal teams to drive successful showroom product resets, build outs, and installations
- Coordinate activities to facilitate shipping and receiving in accordance with established procedures
- Contract appropriate external resources (cleaning crew, maintenance) to support showroom operations - order and maintain office and cleaning supplies
- Ensure showrooms are open and ready for business each day
Communication & Reporting:
- Routinely communicate store status including sales, returns, aging, personnel and request assistance as needed
- Prepare timely monthly reporting in accordance with company requirements
- Ensure accurate showroom inventory, sales reports and bank records
Requirements:
- 3+ years direct management experience in a retail store or showroom and sales experience, preferably in the luxury home furnishings, lighting or building materials industries
- Experience in Interior design, custom home building products, luxury home furnishing and/or lighting industry required
- College graduate required
- Ability to lead and motivate others
- Exceptional organizational and follow-up skills
- Ability to work independently as well as be an effective team player
- Ability to maintain a professional demeanor at all times
- Ability to take the initiative to get the job done
- Keen eye for design and creativity
- Ability to prioritize and handle multiple tasks and changing priorities
- Strong analytical and decision-making skills
- Ability to enter data, navigate screens and retrieve data in point-of-sale system
- Ability to handle confidential and sensitive information
- Strong operations skills in a customer-service environment
- Must have the ability and willingness to travel 90% of the time
We Provide:
- Competitive base salary and annual bonus compensation
- Structured training program
- Competitive Medical Benefits
- Minimal cost for Vision and Dental
- Company provided Life Insurance and Short Term Disability
- 401k match up to 4% of your contribution
- Generous vacation program with up to 14 days paid vacation the first year
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