The Performance Analyst is responsible for analyzing and measuring the financial and operational performance supporting JLL Service lines such as PDS, SOP, IFM, Sourcing, and others. This role involves conducting in-depth analysis, developing performance metrics, creating reports/dashboards, and providing actionable insights to support decision-making processes. The Performance Analyst collaborates with stakeholders across different departments to track key performance indicators (KPIs), identify trends, and optimize performance to achieve strategic objectives.
What your day-to-day will look like:
- Design, develop, and implement comprehensive analytics solutions including, but not limited to, data processing, automation, visualizations, end-user training, continuous support, and ad hoc analysis.
- Collaborate with cross-functional teams to understand the objectives and requirements of special projects.
- Conduct comprehensive data analysis, exploring both familiar and unfamiliar datasets to identify patterns, trends, and insights.
- Translate data insights into actionable recommendations by effectively communicating findings to stakeholders and clients.
- Document process design requirements, process flow maps, and technical design documentation for supporting technology (using JLL standard documentation tools).
- Develop a deep understanding of business objectives to translate into actionable business intelligence strategy.
- Partner with JLL Technology teams to design data integration from multiple systems into manageable data warehouses and analytic data models.
- Work with business line data stewards and other stakeholders to identify remediation actions when critical data quality falls below the accepted threshold.
- Promote and enable the import and export of best practices to and from other business groups and develop recommendations based on data interpretation and analysis to transform behaviors and techniques.
- Provide subject matter expertise for all data-related processes and analyses.
- Stay current with industry trends, emerging technologies, and advancements in data analytics and AI, incorporating them as applicable.
Remote Role: This is a virtual role, and the employee can sit anywhere within the United States.
Desired or preferred experience and technical skills:
- Bachelor's degree, Master's degree, or evidence of expert skill in BI, data science, computer science, econometrics, operations research, statistics, Information Management, or related analytical field; advanced degree preferred.
- Working experience in analytical toolkit (R or Python, SAS) helpful.
- Experience with Agile methodologies and framework a plus.
- Experience with Databricks preferable.
- Smart Sheet experience preferred.
Required Skills and Experience:
- 3+ years of BI, business or data analyst experience required ideally in an enterprise environment across multiple application systems and business functions.
- Demonstrated successes in data analysis, drawing conclusions and improvement.
- Working experience in BI tools. Data visualization using Tableau or PowerBI, SQL, ETL tools (e.g., Alteryx, Tableau Prep, Informatica) and bulk data manipulation is essential.
- High level of technical skills with demonstrated ability to manage, manipulate and analyze raw data, research data issues, draw conclusions, provide resolution, and develop actionable recommendations.
- Strong facilitation skills to help lead data gathering and design sessions to formulate solutions.
- Knowledge of corporate functions - Operations, Finance, HR, PDS, Transaction Management, Occupancy Planning, IFM etc. would be an added advantage.
- Excellent presentation skills (verbal and written). Ability to effectively communicate and promote ideas and proposals persuasively.
- Ability to collaborate across all levels of enterprise within a geographically dispersed team.
- Experience handling multiple responsibilities, tasks, and projects in a fast-paced environment.
- Experience developing predictive models.
- Expert level skills in Excel required.
Behavioral Competencies:
- Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture.
- Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive.
- Helps others - Builds relationships, actively collaborates, helps others succeed.
- Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient.
- Business first - Focuses on customers and clients, business/financial acumen, JLL first.
- Inspire - Inspire others, creates vision and strategy, energizes others.
Other Abilities:
- Team player and proven relationship-builder.
- Strong interpersonal skills, high level of professionalism and integrity.
- A positive attitude that approaches tasks/projects from a hands-on, roll-up-your-sleeves frame of mind.
- A passion for educating and communicating analytic findings and insights.
- Fluent English is necessary.
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