Location
Organization Name: Greater Cleveland Regional Transit Authority
About Greater Cleveland Regional Transit Authority:
The Greater Cleveland Regional Transit Authority (RTA) provides transportation services for 150,000-200,000 customers on a typical weekday, or about 45 million rides annually, through a variety of services. In 2016, RTA provided 18.1 million vehicle-miles of service on all modes - HealthLine, bus, Paratransit, light rail, heavy rail, and vanpools. RTA is the 2019 recipient of the prestigious American Public Transportation Association (APTA) Gold award for Bus Safety & Security Excellence. We are proud to be one of northeast Ohio’s major employers with a workforce of over 2,100 employees carrying out our mission of Connecting the Community.
We offer a wide range of comprehensive benefits and programs to support the health and wellness of employees and family members including health benefits (medical, dental and vision), a wellness incentive program and participation in the Ohio Public Employee Retirement System (OPERS.)
The Greater Cleveland RTA is searching for an experienced Director of Information Technologies.
Position Summary:
The Director of Information Technology (IT) develops the IT department’s strategic plan, establishes the Authority’s IT governance policies and standards for technology use, data management, and cybersecurity. Is responsible for the IT department budget, procurements, and resource allocation. Manages large-scale IT projects. Manages the Authority’s IT infrastructure, systems maintenance and upgrades, and cybersecurity systems and programs. Is expected to ‘walk the shoes’ of the customer, and influence company strategy to optimize customer experience.
Manages the IT budget, including expense forecasting for new technologies, system maintenance, and upgrades. Manages relationships with vendors and suppliers, tracks vendor performance, and reviews/oversees contracts for software, hardware, and other technologies.
Manages large-scale IT projects, such as the deployment of new transit management systems, IT infrastructure systems, smart infrastructure systems, and/or upgrades to the fleet and asset management systems. Ensures project deadlines, budgets, and performance standards are met; collaborates with stakeholders to align IT solutions with operational needs; researches new technology and software systems.
Oversees the development of digital customer service platforms; improves the customer experience by ensuring that technology solutions enhance accessibility, ease of use, and customer satisfaction.
Leads the IT department with hiring, training, and mentoring staff to ensure the team is well-equipped to handle the demands of a public transportation system. Works closely with operations, finance, customer service, and maintenance departments to integrate technology into the organization’s daily activities.
Minimum Requirements:
- 7 to 9 years of experience with implementation and management of technology
- Bachelor’s degree in information technology, computer science, business administration, public administration, or related field and experience
Working Conditions:
The working conditions described below are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential elements of the job function.
Environmental Conditions: This person will work predominantly in an office type environment.
Physical Demands: While performing the duties of this job, the employee is regularly required to sit up to 8 or more hours a day. The employee is frequently required to see, hear, and speak. The employee may be required to work at a computer workstation for more than 5 hours a day.
Mental Demands: Reading, studying, focused listening, auditing, inspecting, proofreading, and evaluating required. Ability to give, receive, and analyze information and prepare written materials. Ability to communicate effectively (verbal and written); interpret policy, procedures, and data.
AN EQUAL OPPORTUNITY/ADA EMPLOYER/DRUG FREE WORKPLACE
