Description:
Organizational Profile:
Founded in 1991, IBJI is the largest orthopedic group practice in Illinois. With more than 150 physicians in every orthopedic specialty, IBJI offers care for children and adults from some of the most accomplished and respected orthopedists in the country. Serving northern Illinois and northwest Indiana with over 100 locations, IBJI makes it easy to access care. Our headquarters is located in Des Plaines, Illinois, a Northwest suburb of Chicago. Our clinical services include advanced MRI imaging, pain management, non-surgical and surgical treatment plans, rheumatology, physical therapy, occupational therapy, wellness and sports training. IBJI OrthoAccess walk-in clinics provide same day immediate care for orthopedic injuries. Comprehensive care offered all in one place enables physicians, therapists and staff to work closely together, so that patients and families achieve better outcomes. Collaborative care is also more efficient. In many cases, IBJI services are substantially less expensive than those provided at large healthcare systems and emergency rooms.
Role Profile:
The Chief Information Officer will be responsible for planning, developing and directing strategic and tactical use of the organization’s technical platform, which includes information technology, audio/visual support and telecommunications. The Chief Information Officer will lead and advise the CEO, Board, and Executive Leadership in establishing the strategic direction, priorities, and standards, and in selecting, implementing, and optimizing appropriate, cost-effective solutions. This will be a highly visible role in leading the organization through transformation and standardization across the practice that will deliver the highest quality, efficient best practice technology solutions across the continuum of care.
Reporting Relationship:
The CIO reports directly to the Chief Executive Officer and serves as a key member of the Executive team with direct interface with IBJI’s Board, comprised of Physician Leadership.
Principal Accountabilities:
The CIO will have a broad set of responsibilities, including:
- Leadership: Provide expert counsel and guidance to the Executive team on a variety of issues as seen through an IT and strategic business lens. Work collaboratively across the organization, serving as a true strategic partner and enabler to all facets of the enterprise.
- IT Vision and Strategy: Develop technology vision and strategic plans based on alignment with and support for the organization’s strategies and goals. Seek funding for innovative IT initiatives that have strategic value. Conduct ongoing strategic sourcing to identify the most cost effective, efficient and appropriate utilization of internal, contracted and outsourced IT functions including systems, infrastructure and network operations, maintenance and support.
- IT Governance: Provide cost effective management, rationalization, and simplification of the company’s portfolio of systems and projects. Establish and enforce appropriate IT policies, best practices, processes, systems and technology portfolio and lifecycle management, development standards, methodologies, and the like. Ensure IT projects within the portfolio meet the appropriate business case standards and provide portfolio oversight to ensure projects achieve the expected business results.
- People Management: Hire, develop, appraise, reward, manage and retain a highly qualified IT team. Motivate and mentor IT management and staff. Lead by example through appropriate participation and involvement in, and oversight of all IT activities. Plan and provide continuity and succession for all IT management.
- Change Management: Act as an agent of change to introduce new concepts of service and technology processes in a cost-effective manner.
- Customer Service Model: Create a state-of-the-art customer service model that offers high quality relationship repair, remediation and service. This model will need to demonstrate that IT has the capability to have a clinical lens and understands the complexities of healthcare delivery.
- Enterprise Security-Is accountable for the development of a cyber- security landscape and, with the help of the C-suite, develops proactive strategies to prepare the organization for data protection and leading the incident response team. The role would also include managing levels of acceptable risk in partnership with the IT operations team.
- Financial Stewardship: Develop the IT budget and monitor IT organizational performance against the budget. Work in accordance with the capital budgeting process and ensure transparency to the senior management team on financial/budget compliance in the short and long term. Create effective partnerships and negotiate advantageous agreements with service providers and hardware and software vendors.
- Systems: Direct the definition, architecture, development, implementation, maintenance and support of application systems, which drive and enable organizational growth and vision initiatives. Ensure performance of all related elements - cost, schedule and budget. Direct the continuous and secure operation, administration and maintenance of the organization’s computing and networking infrastructure, including development of an information security and privacy plan, disaster recovery plan, and a business continuity plan.
- Quality and Service Operations: Identify and implement methods to continuously improve processes and outcomes while utilizing industry standards and benchmarks to measure service, quality and satisfaction to exceed both internal and external customer expectations. Work with medical staff on process improvement.
Requirements:
Experience and Qualifications:
- Ten years of progressive and broadly-based information technology leadership experience including change management, program management, governance, and strategy development.
- A master’s degree in healthcare administration, Information Services or Business Administration- Preferred, not required.
- Ideally, the candidate will bring experience from a complex integrated healthcare delivery system.
- The CIO will bring significant EMR experience, specifically as it relates to the successful deployment, integration, and optimization of an advanced EMR. Epic experience is highly desirable.
- Will possess proven capabilities in the development and implementation of an enterprise-wide business intelligence/analytics strategy.
- The CIO must be immediately recognizable as a leader, possess exceptional communication, listening and interpersonal skills, and able to quickly establish credibility and rapport with a broad set of executives and clinicians.
- The successful candidate must have the natural ability to articulate an IT strategy to a variety of constituents. He/she must have the ability to present ideas in a business-friendly and user-friendly language and be self-motivated and directed.
- The ability to successfully work and collaborate with an executive management team is essential.
- The candidate will be highly motivated to achieve excellence and bring a collaborative leadership style that engenders trust and confidence across the organization.
- Will have strong communication and relationship-building skills with all levels of employees, management and community leaders.
- Possesses a thorough understanding of current healthcare technologies/systems and tools; leveraging this into a competitive advantage for Organization.
- A proven team-builder who is able to recruit, develop and mentor a highly collaborative group capable of supporting future growth.
- Able to create an efficient, disciplined environment that is highly responsive and outcomes oriented.
- Strong project management skills with a proven track record of delivering multiple complex projects involving numerous customers, interests and goals, on-time and on-budget.
- Outstanding vendor management/negotiation/relationships.
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