Overview
This is a remote role that may only be hired in the following location(s): Massachusetts.
This position provides change management consultation and expertise to business units within the Bank. Manages the planning and execution of change management projects to maximize adoption of newly changed processes, technology, and structures. Creates standards and processes that ensure implementation success, and monitors initiative effectiveness through key performance metrics. Collaborates with management and project teams to drive change that addresses business needs, improves efficiencies, and achieves organizational objectives.
Supports and creates effective training strategies and programs in support of projects, system implementations, and business as usual. Facilitates training both in person and virtual.
Develops or updates training materials, e-learning modules, and job aids, and administers training as needed.
Responsibilities
Change Management
- Leads change management projects including development, execution, and direction. Facilitates initiatives that impact stakeholders both internal and external to the department. Responsible for stakeholder identification and analysis, prescriptive planning, timing and channel delivery, and coordinating implementation of changes.
- Works closely with project teams on change management, communication, and training needs to ensure successful project execution and adoption. Communicates clearly with management, associates, and wider business units in driving change across the Bank.
- Responsible for change management standards, processes, and tools. Ensures organizational adherence, monitoring compliance and communicating deficiencies as necessary.
- Supports and creates effective training strategies as needed. Support may include training facilitation, content creation, administration, and related communication.
- Utilizes key metrics to analyze, track, and report on project impact and performance. Ensures that all changes are clearly recorded and evaluated.
Qualifications
Bachelor's Degree and 4 years experience in Change Management
OR
High School Diploma or GED and 8 years experience in Change Management.
Additional Requirement:
Knowledge of training and instructional design principles and tools.
Preferred Qualifications:
Experience with Articulate Storyline or e-learning content creation system.
Experience in Banking and Financial Services at a Large Financial Institution (LFI).
First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.
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