At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions*
The Lead Patient Experience Representative will be responsible for:
- Patient Encounter Management:
- Providing positive and effective customer service that supports unit operations.
- Collaborating with referring providers and practices.
- Obtaining required authorizations to compile patient and staff schedules.
- Scheduling patients and supporting the patient encounter.
- Answering and screening call center phone line.
- Check In / Check Out:
- Greeting and directing patients, families, and visitors.
- Monitoring daily schedule and coordinating flow with clinicians/supervisor.
- Reconciling payments and preparing deposits, providing record of transactions in Hospital systems.
- Facilitating and directing communication with Financial Counseling.
- Administrative:
- Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services.
- Providing routine clerical support as needed.
Schedule will be:
- Sunday: 8am to 2:30pm
- Monday: 8am to 5:30pm
- Thursday: 8am to 5:30pm
- Friday: 8am to 5:30pm
- Saturday: 8am to 3:30pm
To qualify, you must have:
- A high school level of education required. Bachelor's Degree preferred.
- Minimum 2 years of related healthcare experience, related computer application experience (i.e., Microsoft Application Suite, Adobe, Google Applications, etc.), and strong customer service experience.
- Bilingual in Spanish preferred.
- The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
- The ability to work with diverse internal and external constituencies.
Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Boston Children's Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
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