Director of IT Application Services, US IT Operations
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Location: Boston, Massachusetts; Toronto, Ontario
Time Type: Full time
Posted On: Posted 4 Days Ago
Job Requisition ID: JR24080664
The Opportunity
The Director of IT Application Services will be responsible for overseeing a subset of 100 applications within the IT Operations department, focusing on application support and development for business lines such as Life Insurance and Long Term Care. This role will involve ensuring that IT applications are UP, SECURE, ACCURATE, and PERFORMING, while also aligning with the organization's mission of streamlining processes to be Easier, Better, and Faster.
Office Locations: Toronto - Canada or Boston - USA
Work Arrangement: Hybrid - 3 days in office, 2 days from home; working remotely is not available.
Job Responsibilities:
- Lead and Manage Application Support: Direct and guide multiple global teams of technical professionals to ensure effective support and development of applications.
- Ensure Application Performance and Security: Oversee maintenance and optimization of IT applications.
- Strategic Alignment and Business Integration: Align application support efforts with the strategic goals of the organization.
- Project and Change Management: Manage projects related to application support.
- Vendor Relationship and Strategic Planning: Work with third-party vendors to ensure high-quality application support services.
Required Skills and Experience:
- Leadership: Ability to lead and manage a team of technical professionals.
- Technical Expertise: Understanding of application support and development processes.
- Business Acumen: Ability to align application support efforts with strategic goals.
- Problem-Solving: Strong analytical skills to address complex technical issues.
- Communication: Excellent communication skills with technical and non-technical stakeholders.
- Project Management: Experience in managing projects related to application support.
- Change Management: Ability to navigate change within application support processes.
- Vendor Management: Experience in managing vendor relationships and contracts.
- Strategic Thinking: Ability to develop long-term strategic plans.
- Collaboration: Strong collaborative skills to work effectively with cross-functional teams.
Qualifications:
- Bachelor's degree or higher in computer science, information systems, business administration, or a related field.
- Minimum of 10 years of IT experience, with at least 5 years in managing application support or development teams.
- Demonstrated success in delivering large-scale IT solutions.
- Exceptional communication and interpersonal skills.
- Strong strategic thinking and problem-solving abilities.
- Highly adaptable and resilient in a dynamic environment.
What Can We Offer You?
- A competitive salary and benefits package.
- A growth trajectory that encourages you to follow your passions.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
Our Commitment to You:
- Values-first culture.
- Boundless opportunity.
- Continuous innovation.
- Delivering the promise of Diversity, Equity and Inclusion.
- Championing Corporate Citizenship.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
We embrace our diversity and strive to attract, develop, and retain a diverse workforce.
Primary Location: Boston, Massachusetts
Working Arrangement: Hybrid
Salary Range: $120,610.00 USD - $223,990.00 USD
Manulife/John Hancock offers eligible employees a wide array of customizable benefits.
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