Overview:
We are seeking a highly skilled leader to play a critical role in executing go to market activities across multiple priorities on the Payments Optimization product roadmap. The ideal candidate will have a deep understanding of the healthcare payment ecosystem and communication products. This person should have a strong business acumen and a successful track record of leading and coaching product team members to deliver on most important tasks (MITs). This role reports into the Sr. Director, Product - Payments Optimization.
Responsibilities:
- As a Director, Product-Payments Optimization, you will be responsible for executing the vision, strategy, and roadmap across current and future products across the healthcare journey between payers, providers and members.
- Provide product management throughout the product development and release lifecycle by leveraging customer feedback and evaluating KPIs to prioritize and deliver products that drive aggressive growth.
- Support a customer-first product vision, strategy, and roadmap.
- Plan initiatives in the feature roadmap and lifecycle, from ideation to support.
- Collaborate with cross-functional teams to implement, rollout, and measure meaningful features.
- Oversee the product backlog and coordinate with other teams to deliver customer value.
- Conduct market research and engage with industry stakeholders to understand market trends, customer needs, and competitive landscapes.
- Gather and analyze customer insights to drive product innovations.
- Drive Go-to-market activities for successful product launches.
- This is a highly cross-functional role and will work closely with various teams.
- Ensure team prepares tasks with clear and complete business requirements, involving all contributing and impacted business units and IT.
- Assist engineering in the refinement of technical requirements.
- Meet with clients as needed to understand requirements and offer possible solutions.
- Establish and track project plans to accomplish project activities.
- Deliver timely stakeholder updates across all initiatives under your oversight.
- Manage project risk with alternative plans as required.
- Ensure team provides targeted training for more complex features to internal users.
- Work with the learning and development team to help incorporate new features in long term training.
- Coordinate retrospectives at pre-established intervals to implement continuous process improvements.
Competencies:
- Proven experience in leading direct reports and fostering team growth and development.
- Product experience in Payments/banking/fintech industry.
- Experience in healthcare industry is a plus.
- Strong strategic thinker with the ability to understand organizational goals.
- Experience leading mission-critical programs involving significant business change.
- Experience with developing and monitoring process improvement initiatives.
- Intermediate-Expert data manipulation skills; SQL database queries a plus.
- Ability to understand and utilize web-based applications.
- Experience with Agile, Scrum, and Kanban methodologies a plus.
- Strong ability to identify and resolve issues or risks associated with projects.
- Excellent communication and interpersonal skills.
- Proven track record of creating and delivering presentations to senior leadership.
Experiences/Background:
- Bachelor's degree in Business, Product Management or equivalent experience preferred.
- 5+ years of product management experience in fintech or healthcare industry preferred.
- 8+ years experience in leading and coaching teams.
- Track record of experimenting and successfully launching products at scale.
- Strong understanding of business fundamentals.
- Demonstrated expertise in building and maintaining strategic alliances.
- Exceptional problem-solving and strategic thinking skills.
- Willingness to travel to industry and customer sites as needed.
- Passion for innovation and commitment to delivering exceptional products.
Location and Workplace Flexibility:
We have offices in various locations and foster a hybrid and remote-friendly culture. All employee work locations are based on the needs of the position and determined by the Leadership team.
Commitment to Diversity, Equity, Inclusion, and Belonging:
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations.
Equal Employment Opportunity:
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
Accessibility Support:
We are dedicated to ensuring our application process is accessible to all candidates. If you require a reasonable accommodation, please email TalentAcquisition@zelis.com.
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