Director of Product, AP Automation
As we lean into our mission to "simplify the business of running a business", WEX is looking to simplify and reimagine experiences, starting from the customer perspective. We are looking for an experienced AP Automation Product Management leader to identify and deliver simple, proactive, and personal customer experiences that differentiate WEX in the marketplace. This is a critical role that will help drive growth in our business.
In this role you will work closely with partners across WEX to drive the vision, strategy, and alignment of all AP Automation Product Management activities, including strategic discovery, customer research, and the creation and execution of the product roadmap.
What you'll do:
- Lead, inspire and empower a team of talented product managers to define innovative experiences that delight our customers and win in the market.
- Work closely with cross-functional leaders to define the vision, strategy, and multi-quarter roadmap to inspire and align key stakeholders and customers, leveraging a deep understanding of customer needs, the external market, technology and competitors.
- Deliver an awesome end to end customer experience, using qualitative and quantitative data to identify areas to improve and rapidly iterate.
- Leverage strong business acumen and partnership across WEX to define how we go to market and serve our customers, including business model innovation, pricing, first use, cross-sell and support.
- Encourage a culture of experimentation, learning, and a growth-mindset - creating an environment where teams are redefining what's possible and challenging the status quo.
- Lead product prioritization processes across the organization and role model making hard tradeoffs to ensure we deliver products that solve the biggest customer problem, strong market position and generate durable business benefits (revenues, adoption, retention, etc.).
- Create a culture of transparency, trust and "challenge and commit" with teams you manage and partners.
- Coach and inspire your team, providing them with actionable and timely feedback to help them grow and deliver great work.
How you'll engage:
- Strategic Mindset: Develops bold vision and clear priorities to deliver innovative products that address market needs.
- Customer Obsessed: Deeply understand our customers' needs through customer empathy, data and prioritize work.
- Results Focused: Creates a culture of accountability, delivering on time and on budget, using metrics to measure progress and tell your story and iteratively releasing to deliver great results.
- Insights Driven: Use qualitative and quantitative insights to drive decisions, define experiments and prioritize roadmap.
- Relevant Expertise: Brings a deep understanding of the market, applied technologies and domain expertise, with a curiosity and learning mindset.
- Trusted Partner: Cross functionally appreciates and comprehends different points of view and share information clearly and transparently with strong collaboration while knowing when to escalate.
- Talent Steward: Actively coaches and manages direct reports to help flourish while seeking feedback to develop themselves.
Experience you'll bring:
- 12+ years of Product Manager experience in environments that embrace customer driven innovation, rapid experimentation, data-driven decisions and results-orientation.
- 7+ years of people management experience.
- 5+ years of experience leading AP automation, integrated payables, and/or procure-to-pay products.
- Experienced in proven methodologies to develop great products, including customer driven innovation, rapid experimentation, prototyping, product analytics and using OKRs to measure outcomes.
- Proven track record of setting product strategy for a large portfolio and translating it into a product roadmap with excellent end to end execution.
- Demonstrated success in creating a vision to inspire, prioritizing key deliverables, defining and building roadmaps, and managing internal and external commitments.
- Strong technical acumen, with an ability to understand how data, technology and common capabilities can enable your strategy and vision.
- Strong financial acumen, analytical and problem solving skills.
- Ability to partner well cross-functionally, especially with engineering and marketing and risk.
- Strong communication skills, both written and verbal, as well as the ability to influence key stakeholders.
- Experience building global ready or international offerings a plus.
- Undergraduate degree required, advanced degree is a plus.
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