Director Of Catering Sales
Job Locations: US-MA-Boston
Requisition ID: 2024-49923
Category: Catering
Position Type: Regular Full-Time
FLSA Status: Exempt
Location Name: Hyatt Regency Boston Harbor
Discretionary Performance Bonus Eligible: Yes
Tipped / Service Charge Eligible: No
About Us
Feel inspired and valued when you work at Hyatt Regency Boston Harbor, a unique waterfront hotel with breathtaking views of the harbor and downtown skyline. As a full service, upper-upscale hotel, Hyatt Regency Boston Harbor offers our associates a variety of opportunities to build your career.
Our dedicated associates, with an average tenure of nearly 10 years, take care of our guests and each other like family. Associates enjoy a free hot meal during their shifts and a unique comprehensive benefit program that offers you choices for the physical, mental and financial wellness of you and your family including:
- Benefit eligibility within first 30 days
- Health plans for medical, dental & vision
- Generous 401k match
- Paid time off including vacation, sick time and flexible holidays
- Tuition reimbursement
- Hotel stay discounts
Our location is convenient for commuters with free on-site parking and MBTA stations close by.
Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI, we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Supervise the daily operations of the Banquet area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures.
Responsibilities
- Skilled at both monthly forecasting and the annual budget process. Understanding of pace and productivity.
- Interview, recommend hiring, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend and conduct performance and salary reviews, recommend discipline and termination, as appropriate.
- Strong yield management skills with an understanding of optimizing the catering mix of business and the use of historical data.
- Experience evaluating every catering business opportunity to maximize revenue and profitability while achieving customer expectations.
- Maintain or exceed budgeted sales and profits in all catering areas.
- Develop and implement effective marketing plans for generating catering revenues.
- Carefully review all contracted services to assure proper contribution to profits.
- Identify trends, research the competition's products, services and pricing and use it to develop strategic business plans.
- Optimize room rental charges.
- Experience selling to a variety of market segments.
- Consistently book repeat business by having a track record of long term client relationships.
- Actively participate in industry related organizations (NACE, MPI).
- Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills. Track record of strong prospecting efforts. Comfortable with hotel site inspections and client presentations. Participate in trade shows and sales blitzes.
- Actively participate in community/civic activities to maintain awareness within community and to create booking opportunities.
- Excellent creative skills to provide innovative set-ups, menus, and functions for groups.
- Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.
- Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action. Provide overall direction, coordination, and ongoing evaluation of operations.
- Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center.
- Utilization of the Delphi trace and activity tools while conducting business.
- Monitor sales performance of Catering Sales Managers and coach and counsel towards success. Maintain ongoing training program for Catering and Convention Services Managers.
- Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
- Ability to work with outside vendors to ensure client satisfaction for all events/groups.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
Qualifications
- 5+ years in Catering Sales and Convention Services required.
- Must have experience at a similar size and quality hotel.
- High School Diploma required; Bachelor's Degree preferred.
- Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. Knowledge of computer accounting programs, math skills, as well as budgetary analysis capabilities required.
- Extensive knowledge of catering sales and convention services skills, revenue management, recruitment, supervision, training, and motivation of managers.
- Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
- Ability to work effectively under time constraints and deadlines.
- Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
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