Role: Senior BSA
Client: DC Government
Location: Washington, D.C. (Hybrid - 4 days onsite)
Job Description:
Duties and Responsibilities:
- Business analysis and process mapping: Maintain comprehensive business process flow diagrams (i.e., process maps / flow charts) to document and visualize workflows that are supported by new software applications.
- Collaborate with Product Owners to understand business processes, watch demonstrations, and develop training material for staff using a sandbox.
- Identify channels to deliver training to staff, including videos, tipsheets, contextual help, and others, focusing on training and organizational change management.
- Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support.
- Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, AzureDevOps, and SharePoint, ensuring that information is up-to-date, organized, and easily accessible.
- Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.
Experience:
- Develop training materials, including user guides and videos: 3 years (Preferred)
- Facilitate user onboarding and ongoing system support: 3 years (Preferred)
- Proven experience as a Business Analyst: 3 years (Preferred)
- Developing business process flow diagrams and user stories: 3 years (Preferred)
- Business Process and workflow/data flow design: 2 years (Preferred)
- Knowledgebase - Confluence, AzureDevOps, and SharePoint: 1 year (Preferred)
- Experience in a Child Welfare Agency: 1 year (Preferred)
- Bachelor's degree in IT or related field or equivalent: 10 years (Preferred)
- 11-15 years as a Business Analyst: 10 years (Preferred)
- Project management skills: 5 years (Preferred)
- 11-15 years of requirements gathering and documentation: 10 years (Preferred)
- 11-15 years of MS Office/suites: 10 years (Preferred)
- Hands-on end-user training on Dynamics 365: 3 years (Preferred)
Flexible work from home options available.
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