Description
The Clinical Lab Support Rep will perform tasks in accordance with established policies and procedures as dictated by the specific section. Will provide patient services and administrative support in laboratory operations. Will interact with parents, patients, physicians, and other staff under moderate supervision in a courteous manner. Will provide assistance to other employees within their department as well as other departments. Will be responsible for collecting, receiving, and processing specimens, checking for proper and complete patient information, patient registration, and performing other related services and clerical duties. Will train employees and others in the duties described in the job description.
Qualifications
Minimum Education
High School Diploma or GED (Required)
Minimum Work Experience
2 years' related experience in an accredited clinical setting. (Required)
Functional Accountabilities
Patient Services
- Greet patients and parents in a courteous and consumer-oriented manner, check patient into scheduling system and/or update computer system information.
- Review patient insurance information for accuracy, collect demographic and insurance information, checks/corrects facesheet.
- Verify the insurance information is complete prior to procedure and collect and verify preauthorization/referral information.
- Complete computer-aided, online registration with parent/guardian via telephone or in person in a courteous and consumer-oriented manner.
Administrative
- Answer inquiries and give test results by phone, answer general information and specimen requirement questions and route technical questions to appropriate area for answers.
- Answer telephone professionally and courteously.
- Verify insurance eligibility and coverage for anticipated procedures.
- Notify parents of the need for completed insurance referral form or preauthorization of test requests.
- Counsel parents or refer parent to Manager or Coordinator for financial information and direction.
- When assigned, train employees, students, and others in the duties described in the job description.
Lab Tests
- Enter patient information, test requests, cancellations, and additions into computer order program; perform computer searches for data inquiries and print and retrieve reports.
- Check test requisitions for completeness.
- Request additional forms or documents from referring physician as necessary.
- Confirm ICD9 codes are included and contact referring physician to confirm.
- Contact referring physician to confirm questionable test requests.
- Order tests in LIS; attach label to test requisition and place in appropriate location for specimen collection.
Maintenance
- Order routine inventory and supply requests.
- Distribute forms/letters/mail/lab results.
- Maintain Lab Customer Service Desk files.
- Copy, fax, and distribute documents.
Phlebotomy
- Collect blood specimens by venipuncture and capillary method; perform special procedures such as collection of specimens for sweat chloride test and administration of xylose.
- Conduct assigned routine laboratory tests such as urine dipstick, loading automated analyzers, preparation of slides for microscopic analysis.
- Set up simple bacterial/viral cultures and enter specific test results into the computer.
Organizational Accountabilities
Organizational Commitment/Identification
- Anticipate and respond to customer needs; follow up until needs are met.
Teamwork/Communication
- Demonstrate collaborative and respectful behavior.
- Partner with all team members to achieve goals.
- Receptive to others' ideas and opinions.
Performance Improvement/Problem-solving
- Contribute to a positive work environment.
- Demonstrate flexibility and willingness to change.
- Identify opportunities to improve clinical and administrative processes.
- Make appropriate decisions, using sound judgment.
Cost Management/Financial Responsibility
- Use resources efficiently.
- Search for less costly ways of doing things.
Safety
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