Mercy, one of the nation's leading health care providers, and GoHealth Urgent Care, an on-demand consumer-centric care company, jointly operate urgent care centers across the Midwest with locations in Missouri, NW Arkansas, and Oklahoma City.
We're looking for a Medical Director to lead, counsel, and engage a frontline clinical workforce of physicians, nurse practitioners, and physician assistants, focusing on the highest level of care and a high standard of customer satisfaction.
The Medical Director holds a pivotal leadership role overseeing the Midwest's largest urgent care network, currently comprising nearly 49 operational centers. This position requires a strong ability to collaborate across multiple organizations and the ability to prioritize key strategies to ensure the success of the joint venture partnership. The selected candidate can be located in Missouri (St. Louis or Springfield), Arkansas (Northwest or Ft. Smith), or Oklahoma (OKC and surrounding area).
HIGHLIGHTS:
- Direct and identify best practice standards including establishing clinical policies, procedures, rules, regulations, and methods of operation related to the GoHealth Urgent Care network.
- Establish quality metrics and initiate process improvement programs.
- Support GoHealth Urgent Care network's strategy to increase exposure and enhance the image of the Program to health care providers and residents.
- Participate in the development of patient education materials and seminars.
- Work collaboratively with the Market President of the network and the operational team to implement best practice operations for the network.
- Responsible for the quality of care and all issues related to the clinical caregivers within their assigned region.
- Collaborates across and within regions to share resources, implement improvement initiatives, and optimize clinical, financial, operational, and customer service performance.
GOHEALTH URGENT CARE IS A DIFFERENT KIND OF PRACTICE:
- The Mercy-GoHealth Urgent Care partnership allows us to reach beyond the episodic patient treatment of traditional urgent care.
- Our state-of-the-art centers are beautiful, patient-friendly, and equipped with imaging, labs, and an advanced EMR that is fully integrated with Mercy!
- Our patient satisfaction scores validate our focus on the quality of care.
BENEFITS:
- Competitive compensation, bonus structure, and benefits package as an employee of Mercy!
MINIMUM QUALIFICATIONS:
- Board certified in emergency medicine, family practice, or med-peds.
- Minimum of two (2) years of recent clinical leadership/administrative experience in emergency medicine, urgent care, or related field, preferably in a major medical center or health system, required.
- Successful track record building, developing, and leading high-performing medical teams; must have strong analytical, management, delegation, organizational, and administrative skills to develop and mentor a high-performing team.
- Outstanding communication and management skills, and an ability to work collaboratively with GoHealth staff, management, and health system partners, required. Outstanding oral and written communication skills.
- Proven track record of flexibility and fluidity in managing many responsibilities, acting as a "coach" and manager while simultaneously managing multiple operational centers.
- Must possess recent experience in generally accepted and currently used methods and techniques.
Additional Knowledge, Skills, and Abilities:
- Proficiency in MS Word, Excel, and PowerPoint.
- Super-user level skills with a currently in-use electronic medical record preferred.
- Strong experience and skills in presentation of clinical and administrative topics to audiences of clinical and non-clinical staff in both formal and informal settings.
- Data analytics preferred.
WE ARE COMMITTED TO QUALITY CARE:
GoHealth Urgent Care locations have been accredited by the Urgent Care Association. This accreditation was awarded for GoHealth Urgent Care's excellence in both certification and quality and safety standards. This accomplishment signifies our continued dedication to the patients we serve.
LET'S CONNECT!
At Mercy-GoHealth Urgent Care, you would provide a wide variety of clinical services including treatment of acute episodic conditions such as sore throats, colds, flu-like symptoms, cuts, sprains, and minor infections. It is essential that our providers have excellent assessment skills in order to recognize more serious conditions and direct the patient to the emergency room for advanced care when necessary, while going above and beyond to deliver an unparalleled patient experience.
At GoHealth Urgent Care, we GO above and beyond for our patients, communities, and team members to ensure effortless, personal, and connected experiences. That's why we partner with the most innovative and integrated health systems, like Mercy, and staff our centers with the most knowledgeable providers.
When you join our collaborative teams, you can rest assured that your career growth and satisfaction will be handled with the same care that we put into growing our organization. Our modern facilities and innovations will help elevate the way you practice. And, you’ll have more opportunities to expand your professional experience and utilize your advanced clinical training.
Our Mercy-GoHealth Urgent Care locations have been accredited by the Urgent Care Association. This accreditation was awarded for GoHealth Urgent Care's excellence in both certification and quality and safety standards. This accomplishment signifies our continued dedication to the patients we serve.
All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.
For applicants in California, please review our California Consumer Privacy Statement here.
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