- Bachelor’s degree and four years of related experience; or master’s degree with three years of related experience
Experience Required - Excellent reading comprehension, writing and communication skills that include the ability to effectively communicate with personnel from various programs to include ERO leadership.
- A minimum of three years of supervisory experience in responding to requests for information and searching automated systems for data. Prior Law Enforcement or immigration related experience is desirable.
- Experience in responding to requests for information, conducting searches in government databases, and developing concise summaries with decision points under tight deadlines.
- Ability to conduct in-depth programmatic policy research, quantify the information and produce qualitative and quantitative reports.
- Ability to work independently and to manage and prioritize multiple work assignments.
- Knowledge and experience working with RAD Apps; to include CRM tools.
- Must have advanced skills in Microsoft Excel, Word, PowerPoint, and Outlook.
Job Objective Conduct Data Analysis in support of U.S. Immigration and Customs Enforcement (ICE) Enforcement and Removal Operations
Responsibilities
- Reviews all incoming written and non-telephonic complaints submitted to CPD, summarizing key points in each case, advising federal staff on status, and tracking cases.
- Supports program management and have familiarity with CPD client issues, assistance with workflow design issues, supporting client teams, with analysis of project data, and development of appropriate deliverables as needed.
- Maintains communications with ECCO supervisor, HQ PM, the COR and other personnel at ICE HQ to create and maintain efficient processes; address emerging technical and administrative issues; and maintain situational awareness of issues affecting call responses, data issues, and HQ data analysis requirements.
- Interfaces with COR as required in order to meet the contract requirements.
- Coordinates with the COR to forecast both ERO and contractor needs in an environment of shifting priorities and changing workloads.
- Supervises the data analysts, maintain staffing schedules at HQ and manages daily operational requirements for the HQ data team.
- Stands ready to answer incoming calls request in a timely manner from detention facilities and other stakeholders, as needed or directed by the COR through CPD leadership.
- Responsible for ensuring data and database integrity.
- Provides ad hoc data gathering and analysis.
- Monitors multiple internal IT systems and email accounts to identify new complaints and inquiries in real time.
- Provides quality assurance for the development, implementation, and tracking of VOICE/DRIL/FoRR statistical data.
- Provides subject matter expertise (SME) to the government on the use of analytics and database usage.
- Analyzes ECCO, DRIL, VOICE, and FoRR trends, volume, demographics, and operator metrics to support enforcement and removal.
- Conducts research using ICE databases on specific complaints, the individuals submitting those complaints, or other relevant information related to individual queries or systemic issues in ICE detention.
- If needed - works cases and develops summaries of cases to be referred to an ERO Officer/Agent, ERO field offices or ICE headquarters offices for follow-up review and action.
- Provides technical writing and editing support.
- Develops analytics to identify trend lines across multiple data sources within CPD.
- Examines and evaluate existing business practices and systems and make recommendations in order to create greater efficiencies and streamline operations, while maintaining or increasing compliance rates.
- Provides compliance rate data and data analytics for programmatic work that have an associated agency Directive which requires a measurement of compliance or service.
- Understands and use predictive analysis and tools to forecast, employ business analytics (including an enhanced ability to quantify and qualify data) and conduct operational research to identify and recommend optimal or near-optimal solutions to complex challenges. The vendor will identify, understand, and provide business analytics by conducting quantitative and qualitative analysis on the data from the various programs that have cross-points with the ECCO.
- Provides programmatic conceptualization on new task that fall into the scope of the contracted programmatic work, the vendor will provide support, planning, and database enterprise solutions to include but is not limited to the strategic deployment of such non- inherently governmental Coordinate programmatic work.
- Benefits realization and earned value management analysis.
- Additional programmatic duties as assigned by the COR.
Education & Certification - Bachelor’s degree and four years of related experience; or master’s degree with three years of related experience
Work Location Remote (Local to the Washington D.C. area as on-site attendance is occasionally required)
About Lukos
Lukos has been delivering professional services to the Federal Government for 15 years. We help a variety of federal agencies in areas such as national security, homeland security, international development, training, analytics, healthcare, and other professional services. Since our founding, we have grown to support all military services and multiple federal civilian agencies.
About Our Name: Lukos is ancient Greek for “wolf”. The characteristics of the wolf match our approach to national security. The wolf is known for cunning, aggression, patience, and teamwork. An individual wolf is smart, strong, and resilient, but the true strength of wolves is their ability to work together as a wolfpack. Kipling said it best in The Law of the Jungle.
"For the strength of the pack is the wolf, and the strength of the wolf is the pack."
At Lukos we take care of our pack by offering full time employees competitive benefits to include: medical, dental, vision, 401(k), life insurance, short and long term disability coverage, paid time off and Federal holidays.
Lukos is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or national origin.
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