- Experience working with Boston communities required
- Must currently live in Massachusetts
- Valid driver's license and insured vehicle required
- Bilingual in Spanish, Haitian Creole, Cape Verdean Creole or French a plus
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Direct the delivery of services for all participants in a manner consistent with Goodwill’s goals objectives and mission, as well as the requirements of external organizations.
- Assure programs effectively facilitate entry and advancement in the workforce by utilizing best practices across programming to address the needs of program participants.
- Manage new and existing workforce development programs and initiatives including job readiness training, employment placement and skill-based trainings, to assure that they enhance skills, economic opportunity, and career growth for program participants.
- Ensure new and existing programs are financially sustainable and effectively managed and implemented.
- Work closely with Vice President of Mission Services and the Workforce Development team, in the development and subsequent implementation of an operational plan for Goodwill’s Workforce Development and Career Services.
- Maintain and cultivate critical external partnerships within the communities Goodwill serves with a special emphasis on Boston. Act as a liaison to the community, nonprofit organizations, and business partners.
- Execute outreach plan to build employer partnerships aligned with the current and emerging needs of participants served in Goodwill programming. Ongoing relationship management with employer partners to facilitate job placement of Goodwill program participants.
- Participate in and, as appropriate, lead teams in drafting responses to specific funding and procurement opportunities related to workforce development services.
- Establish metrics to measure the effectiveness of workforce development programs and initiatives. This includes monitoring key performance indicators (KPIs), conducting or overseeing evaluations, and making data-driven decisions to continuously improve programs.
- Serve as a member of Leadership Forum and collaborate with its members on a broad range of issues.
- Remain up-to-date on local and state policies, practices, and programs, as well as on Goodwill Industries International funding, training and collaboration opportunities. Stay abreast of emerging workforce trends and funding to forecast future needs and opportunities.
- Foster the internal culture that celebrates DEIB as a fundamental part of Goodwill’s mission. Ensure that staff reflect the communities served.
The following responsibilities below are representative of the essential duties and expectations of all Goodwill Senior Directors:
- Hire, train, and supervise staff; coach, provide feedback, and evaluate performance.
- Works to develop and manage the budget, providing periodic analysis of risks, opportunities, and financial performance.
- Manage contract performance, including preparing and presenting reports concerning activities, expenses, budgets, government statutes and rulings and other items affecting delivery of services in a complete and timely manner.
- Coordinate and monitor performance against organizational objectives and key performance indicators.
- Develop new business opportunities and maintain a strong working relationship with community-based organizations, employers, related organizations, and funding agencies.
- Provides leadership to staff, builds a team, and establishes a team environment.
- Provide direction and perform activities related to improving department and employee performance to meet goals and objectives and use resources effectively.
- Ensure compliance with all government policies, procedures, and regulations.
- Collaborate with other departments to manage department.
- Perform duties in accordance with Goodwill’s standard policies and procedures. Stay up to date on policies and procedures.
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
- Responsible for the work and results of others within area of responsibility.
- Influences others within the organization.
- Has the ability to hire.
QUALIFICATION REQUIREMENTS: The following are the qualification requirement for the Senior Director of Workforce Development & Career Services:
- Bachelor’s degree required; Master’s degree preferred.
- A minimum of ten (10) years’ professional experience in the field with at least five (5) years of supervising staff.
- Expertise in workforce development or career services and knowledge of trends, best practices, and funding models including demonstrated ability to develop and operate new programs including securing funding.
- Proven track record of successfully cultivating and managing relationships including community partners, business partners, government agencies, individuals served, and others.
- Demonstrated experience working in the communities served and evidence of past collaborative efforts with external stakeholders. Experience in Boston strongly preferred.
- Experience utilizing data and metrics to drive sound strategic, programmatic, and financial decisions. Understand the importance of building evidence-based programs and tracking data on performance.
- Demonstrated personal and professional commitment to and experience with advancing diversity, equity, inclusion, and belonging.
- A record of success as a people-centered leader and manager who recognizes and relies on staff expertise and content knowledge, believes that good ideas can come from anywhere, and leads by example.
- Strong financial and contract management skills.
- Experience in managing change and growing programs.
- Outstanding oral and written communication skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Experience in networking, troubleshooting, and interfacing with a diverse range of clients.
- A passion for helping individuals to achieve independence and dignity through work.
- Must possess a valid MA Driver’s License, current automobile insurance and ability to travel throughout Massachusetts.
- Proficiency in Microsoft Office, particularly Word, Excel and PowerPoint.
- Bilingual (Spanish, Haitian Creole, Cape Verdean Creole, French) a plus.
- Satisfactory results of all required background checks according to Goodwill policy.
Some of our benefits include:
- Vacation & Sick Time Accrual
- Paid Holidays
- Tuition Reimbursement
- Retirement Account Match
- Flexible Spending Accounts
- Health / Dental / Vision / Life Insurance
- Store discount
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