Overview
How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We provide support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to doing everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.
Company Overview: Walters Management Company and RealManage are now one company. RealManage / Walters is a national Inc. 5000 firm with clients and operations in 26 states coast to coast that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities.
As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage / Walters offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage / Walters mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization.
RealManage / Walters is a values-based company with the following values as our guiding principles:
- Integrity: we always do the right thing.
- Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage / Walters relationship.
- Selflessness: more than teamwork; we are part of something special and much larger than any of us.
- Personal Relationships: we are a professional services company; people do business with people they like.
- Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same.
Responsibilities
Facility Management
- Hire and manage facility staff; maintain staff schedules
- Manage ongoing staff training
- Manage maintenance of facility by working with vendors, reporting problems, and monitoring work orders
- Review, process and manage all requests to reserve the recreation room/patio
- Obtain bids for improvements or repairs to facility when necessary
- Respond to alarm calls or emergencies involving the onsite property
- Maintain petty cash/debit card accounts for ordering of supplies
- Weekly inspection of all facilities and parks
- Maintain key FOB entry system and distribution of keys as necessary
- Maintain RV lot log, applications and waiting list
- Work closely with the Community Manager to ensure that all needs of the facilities are being addressed or brought to the Board’s attention
Event Planning
- Plan special community-wide events through the year
- Plan regular community activities, such as swim lessons, cooking classes, fitness programs, movie nights, educational seminars, story hours, etc.
- Provide sound feedback to the Board on what events work and those that don’t
- Provide creative suggestions to the Board for new events
Communication
- Write monthly newsletter
- Write and upload articles and update content for community website
- Maintain community calendars
- Provide regular email updates and written communication with residents
Homeowner Interaction
- Provide support for community clubs & organizations
- Respond to homeowner requests/questions
- Interact with management office on any service requests or inquiries received from the homeowners
General Management/Association Support
- Attend HOA meetings and provide oral or written reports to Board of Directors
- Manage registered users on community website
- Manage homeowner content (message boards) on community website
- Upload documents, files and photos to community website
In addition, the onsite director should….
- Have a flexible schedule to work evenings and weekends when necessary
- Be able to lift and carry boxes with event supplies
- Have strong communication skills (oral and written)
- Have good computer skills
- Work with little supervision
- Maintain good problem-solving skills
Qualifications
Qualifications:
- Minimum three (3) years of onsite HOA management experience
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Pay and Benefits:
$68,000 to $72,000, depending on education and experience.
Benefits include:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life and Disability Insurance
- HSA (Required High Deductible Medical Plan to be eligible)
- FSA
- Education Reimbursement
- 401K matching
- Employee Assistance Program (EAP)
- 11 paid Holidays
#J-18808-Ljbffr
