Responsibilities
Business Analysis
Collaborate with internal and external stakeholders and subject matter experts to elicit, analyze,
communicate, and validate functional and strategic needs, as-is processes, and the development
of to-be result-oriented solutions.
Prepare business cases for project proposals, incorporating the need, solution, feasibility, costs,
timeline and results of completing the project.
Throughout an approved project, conduct requirements gathering, identify business rules,
prepare test plans, monitor and document test results, and report status, issues and risks.
Investigate errors in systems and processes and work with technical staff to develop, implement
and test resolution plans.
Process Improvement
Apply Lean concepts in accordance with the NYS Lean Initiative, using methods to help achieve
data-driven outcomes within diverse teams
Assess processes, take measurements and interpret data
Design, run, test and upgrade systems and processes
Develop best practices, routines and innovative solutions to reduce waste and improve the
quality of output and results
Perform process simulations
Manage multiple competing priorities in process design; weighing and helping process owners
assess ways to make progress on multiple fronts while prioritizing the most important
outcomes.
Subscribe to standard SDLC models
Project Management
Conceptualize, develop, coordinate, prepare and help implement plans to support HCR’s key
initiatives.
Create tracking mechanisms, help identify resources required for successful implementation,
establish and implement timetables and control methodologies to ensure robust project
management.
Support HCR program staff by collecting information, preparing materials, helping coordinate
resources, and sharing information freely and proactively
Requirements
Bachelor’s degree; MBA or relevant technical degree preferred;
Minimum of 7 years of successful experience as a business analyst and proven history
managing and delivering large-scale, complex, multi-year project;
A strong background in technology, analysis and critically evaluating information gathered from
multiple sources; experience decomposing high-level information into details, distinguishing
user requests from the underlying true needs, and developing solution ideas from requirements
Proven experience successfully working in a team setting and ability to reconcile conflict ;
Experience in related professional business / project analyst capacity;
Proven experience writing business requirements documentation (BRDs) and functional
requirements documentation (FRDs), including creating workflow/process flow diagrams
(Candidate will be expected to produce examples of written materials from previous
experience);
Experience managing/working on projects through all phases of the Software Development
Life Cycle (SDLC);
Extensive organizational skills to manage agency expectations and project artifacts;
Excellent listening skills and the ability to elicit pertinent information from key staff;
Excellent oral and written communication skills;
Proven work experience in process re-engineering;
Excellent technical skills;
Knowledge of process related standards;
Analytical thinker with interpersonal skills;
Experience in finance/housing (e.g. mortgages, mortgage insurance/underwriting and audits.)
Public sector experience is a plus;
Experience with Microsoft Office, Project, Excel and Visio;
Experience with SQL Server is a plus;
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