At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.
JOB TITLE: Director of Revenue Cycle
SUPERVISOR: CFO
HOURS PER WEEK: 40hrs (M-F)/Exempt
DEPARTMENT: Revenue Cycle
HIRING BONUS: $1,000 after 90 days
PRIMARY FUNCTION: Responsible for directing, coordinating, and monitoring of Revenue Cycle functions, including: EMR analysis, insurance, referrals, coding, patient account/collections, scheduling and registration.
DUTIES AND RESPONSIBILITIES: (*ESSENTIAL FUNCTIONS)
- Oversee operations of full revenue cycle office.*
- Develop and maintain strategic partnerships with internal and external stakeholders.*
- Coordinate the management of employee issues for Revenue Cycle staff, including employment, training, evaluation, and scheduling.*
- Maintain and provide all staff in the Revenue Cycle organization with proper educational and development opportunities.
- Oversee all departments in the Revenue Cycle organization, which currently includes: Registration and Scheduling, Referrals and Prior Authorizations, Coding, Insurance and Billing, and Patient Collections/Refunds.*
- Create and Maintain data and metrics to measure and track the performance of all aspects of Revenue Cycle operations.
- Be prepared to share performance of Revenue Cycle operations to Executive Leadership and the pertinent Boards and Committees within the Practice.
- Respond to patient concerns and feedback in a timely manner, providing solutions to best serve our patients.
- Work with the organization’s claims clearinghouse to improve the operations and efficiency of the Revenue Cycle.
- Work with the organization’s EMR team to improve the efficiency and effectiveness of the Revenue Cycle.
- Work with Practice Providers and Medical Leadership on coding education.
- Identify opportunities to reduce overall coding efforts through provider education, EMR enhancements, Charge Router improvements and other innovations that will deliver efficiencies and increase velocity in the Revenue Cycle.*
- Work with banking partner and CFO to obtain necessary deposit information for remittances and other Revenue Cycle issues.
- Monitor all workqueues assigned to Business Services and Coding employees – looking for areas of improvement, as well as assisting staff as needed.*
- Develop and implement Revenue Cycle process improvements, working closely with key stakeholders to ensure success for patients, staff, and TPC providers.*
- Collaborate with Quality, Risk, & Finance teams to support successful HCC meetings and appropriate coding.*
- Work on special projects and tasks for Administration and Physicians as requested.
- Work respectfully and collaboratively in a team environment with a spirit of cooperation.
- Attend work on a regular and consistent basis.*
- Participate as an active team member in a patient-centered medical home.
REQUIREMENTS:
EDUCATION/LICENSES REQUIRED:
- Bachelor’s degree OR an equivalent combination of education and relevant work experience.
EXPERIENCE/QUALIFICATIONS/SKILLS REQUIRED:
- 7 years of Revenue Cycle experience.
- 2 years of coding experience (previous credentialing required).
- 3 years of progressive supervisory experience.
PREFERENCES:
- Familiarity with Epic.
- 5 years of healthcare experience.
- Electronic health record competency.
- Excellent oral, written, and one-on-one communication skills, able to communicate effectively with all levels of the organizations.
- Ability to interact and establish good rapport with people over the phone and in person, often in stressful situations.
- Strong organizational, interpersonal and communication skills.
- Team leadership and positive agent for change.
- Ability to accept responsibility and use initiative to proceed with necessary tasks without direction supervision.
- Compassionate, patient, tactful, diplomatic and contributes to an environment where people feel valued.
- Proficiency in Microsoft Word, Excel, PowerPoint and Teams.
COMPENSATION & BENEFITS (Benefits eligibility begins at 20hrs/wk):
- 401k plan with Employer Matching up to 4.5% annually.
- Roth IRA.
- Comprehensive Medical, Dental and Vision insurance.
- Flexible Spending Account.
- Company provided $10K Group Life/AD&D insurance.
- Voluntary benefits: Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, and Disability.
- Unlimited PTO.
- One paid Wellness day per year.
- Seven paid holidays, and 1 partially paid holiday (mid-day closure).
- Employee Assistant Program.
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