Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty, and addictions. We hire people who are skilled and passionate to meet our mission through innovative outcome-based strategies that support personal and community transformation.
SUMMARY: The Senior Business Analytics Partner position is responsible for managing the portfolio of Health Services initiatives and developing and maintaining the methodology and tools for monitoring operational excellence. They will provide analytical, consultative, and decision support to program leaders regarding specialized work processes, initiatives, business plan objectives and goals, and/or desired consumer, staff, or financial outcomes. They will analyze, interpret, provide information, and make recommendations for effective process and fiscal decision-making. Affects improved business processes through strategic project management consultation and internal policy and technical change. The position is challenged to facilitate the annual operational planning and performance review processes for Health Services while supporting the Senior Director with implementation.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Develop and maintain the methodology and tools for monitoring operational excellence.
- Work with Sr Director of BH to define the key performance indicators for monitoring operational excellence across BH Services.
- Work with Program Leaders to identify gaps in reporting and monitoring capabilities.
- Collaborate with Decision Support, Finance, BBIS, and Clinical Applications teams to develop reporting tools and enhance operational performance monitoring.
- Train BH Service leaders on how to leverage reports and data tools to monitor and analyze operational performance.
- In collaboration with the Quality team, identify and implement training and tools to facilitate continuous operational improvement and achievement of performance objectives.
- Organize and support planning of BH projects and ensure it aligns with budgeting and enterprise planning process.
- Create a consolidated dashboard of PMO and operational improvement projects within BH and regularly update the status of these initiatives.
- Maintain the BH backlog and add new performance improvement initiatives to the backlog as needed.
- Perform project management tasks and use project management, change management, and Lean/PDSA methodologies, techniques, and materials to lead BH initiatives.
- Support annual planning, prioritization, and resource allocation for BH initiatives.
- Collaborate with Director of Strategy and Portfolio Management to align Behavioral Health and enterprise-wide planning.
- Advise the Sr Director of BH on the prioritization of initiatives to ensure that both PMO and operational improvement projects are being balanced to meet strategic growth and operational stabilization needs.
- Facilitate the annual operational planning and performance review processes for BH.
- Organize, communicate, and drive the annual budget planning process for BH.
- Collaborate with BH leaders and the Finance Team to develop and review annual budgets.
- Organize, communicate, and drive the annual contract review process for BH.
- Collaborate with BH leaders and the Legal team to review contracts and ensure terms are financially sustainable.
- Organize annual reviews with administration partners (i.e., HR, Quality, Compliance) to assess BH performance with regards to health equity, staff engagement, clinical quality, and regulatory compliance.
- Collaborate with administrative partners (i.e., HR, Quality, Compliance) to define the scope of initiatives to improve health equity, staff engagement, clinical quality, and regulatory compliance within Health Services.
- Monitor BH performance and identify opportunities to improve BH operational excellence.
- Work with the BH Quality Business Partner’s and BH Quality Assurance to identify examples of operational excellence for the purpose of establishing best practices.
- Work with the BH Quality Business Partner’s and BH Quality Assurance to evaluate existing business practices and identify opportunities for operational improvement.
- Work with Finance to evaluate new business opportunities for financial sustainability. (ex. grant proposals, etc.)
- Collaborate with Directors and Program Managers to develop strategic plans to scale existing services.
- Work with Finance to evaluate financial reports and performance within BH Services.
- Partner with BH Program Leaders to develop OpEx reports, identify insights, and propose corrective action plans.
- Participate in the BH Leadership Team and support Directors or Program Managers with implementing performance improvement initiatives.
- Regularly meet 1:1 with program leaders to track the implementation of operational improvement initiatives and return on investment.
- Partner with and coach Program Leaders and Directors on how to implement improvement initiatives. This may include supporting Program Leaders in developing skills related to planning, analysis, design, and change management.
- Work with BH Sr Director to prioritize initiatives and coaching needs.
- Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
- Attend all mandatory CCC trainings in a timely manner.
SKILLS AND ABILITIES:
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills, with the ability to effectively interact with a diverse range of stakeholders.
- Proficiency in project management software and tools.
- Strong analytical and problem-solving abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational skills with attention to detail.
- Ability to manage multiple priorities and meet deadlines.
- Familiarity with regulatory requirements and compliance in the BH and health services sector.
- Collaboration skills to work with teams to develop reporting tools and enhance operational performance monitoring.
- Experience in training Health Services leaders on leveraging reports and data tools to monitor and analyze operational performance.
- Ability to develop and train on methodologies and tools for facilitating operational improvement in partnership with senior leadership.
- Experience managing a portfolio of Health Services initiatives and creating a consolidated dashboard of PMO and operational improvement projects.
- Skills to support annual planning, prioritization, and resource allocation for BH initiatives.
- Experience advising senior leadership on the prioritization of initiatives to balance PMO and operational improvement projects.
- Familiarity with organizing and driving annual budget planning and contract review processes in collaboration with finance and legal teams.
- Ability to collaborate with administration partners to assess BH performance regarding health equity, staff engagement, clinical quality, and regulatory compliance.
- Monitoring and identifying opportunities for operational excellence and improvement within Health Services.
- Ability to evaluate financial sustainability of new business opportunities and support strategic planning to scale existing services.
- Coaching and partnering with program leaders and directors on implementing improvement initiatives, including developing skills related to planning, analysis, design, and change management.
MINIMUM QUALIFICATIONS:
- Required: one of the following combinations of education and experience:
a. Master’s degree in social work, public health, public administration, business, or another relevant field and 5 years of experience in program management, and/or program design/program improvement/process improvement.
OR
b. Bachelor’s degree in a relevant field and 6 years of experience with quality or project management.
- Demonstrated experience managing multifaceted programs involving multiple stakeholders.
- Proven track record of successful project management, including planning, execution, and evaluation.
- Experience in budget management and financial oversight.
- Relevant professional certification preferred such as a Project Management Professional (PMP) Lean/Six Sigma green belt or higher, or Prosci Change Practitioner.
- Availability for occasional travel, as required.
- Commitment to maintaining confidentiality and professionalism.
- Flexibility to adapt to changing program needs and requirements.
- Adherence to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and organizational policies regarding confidentiality, privacy, and security.
- Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Workplace Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
- Must pass a pre-employment drug screen and background check.
- Must adhere to agency’s non-discrimination policies.
- Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, lifestyles, and sexual orientations and treat each individual with respect and dignity.
Benefits at Central City Concern offered to our employees!
Central City Concern offers incredible benefits to our employees. We offer an extensive total rewards package to include base wages, medical, dental, vision, and voluntary plans. Central City Concern also takes employees’ financial wellness into consideration and provides a rich retirement match.
- Generous paid time off plan beginning at 4 weeks of PTO accrual per year! Accrual amount/rate increases with longevity.
- Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
- 11 paid Holidays + 2 Personal Holidays to be used at the employee’s discretion.
- Comprehensive Medical, Vision, and Dental insurance coverage.
- Employer Paid Life, Short-Term Disability, AND Long-Term Disability Insurance!
- Sabbatical Program offering extended time off at years 7, 14, and 21.
This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position.
As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, and pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.
CCC values and celebrates diversity in race, heritage, ethnicity, gender identity and expression, sexual orientation, religion, age, and disability. We are an Equal Opportunity Employer and we prioritize active inclusion of diverse staff.
Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
