What success looks like in this role:
- Supports a client company's VIP user base by applying exceptional technical and interpersonal skills.
- May function as team or site leader providing direction to other technicians.
- Provides support for software, hardware, and networking for desktops, laptops, and servers.
- May have project management responsibilities for some projects.
- Installs and maintains PCs and associated software, networks, servers, and peripherals.
- Supports network products from operational and maintenance perspectives.
- Performs installs, moves, adds, and changes as required.
- Tests and certifies PCs, networks, servers, and client-approved applications.
- Provides follow-up on problems or escalation.
- Maintains a high degree of professionalism in actions, demeanor, and dress.
- Ensures customer satisfaction throughout the service delivery transaction.
- Ensures client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
You will be successful in this role if you have:
- High degree of interpersonal skills with demonstrated capability and experience supporting VIP clients.
- Ability to manage small teams of technicians via an indirect management style.
- Troubleshooting software and hardware problems.
- Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability, along with knowledge of client-specific internal procedures and service delivery requirements.
- Excellent analytical and client communication skills with the ability to use considerable judgment and initiative to recommend solutions.
Must Have:
- Team Management/Project management experience.
- Duties will include walking from one end of the facility to another, sitting, standing, climbing, squatting, cabling, etc. Should be able to complete all of these tasks with reasonable accommodations.
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicants should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.
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