Overview
Location: Winfield. Travel Required.
Hours: Full-Time. Day Shift.
Holistic benefits designed to help our team members flourish in all aspects of their lives, including:
- Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
- $5,250 Tuition Reimbursement per year.
- 40 hours paid volunteer time off.
- A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.
- 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.
- 401(k) Match.
- Profit-sharing program.
Responsibilities
The Journeys and Adventures that Await
- Greet patients in a friendly manner whether on the phone or in person.
- Develop and maintain effective working relationships with internal physicians and with scheduling staff at facilities.
- Verify patient personal and insurance information -- coordinate pre-op testing per insurance.
- Single point-of-contact for internal staff and external inquiries for all scheduled procedures.
- Schedule and/or reschedule pre-op lab and/or other testing before procedures and surgeries if necessary.
- Contact patient to confirm procedure/surgery.
- Explain and verify proper prep instructions with patients, route to nurse if appropriate.
- Prepare all essential paperwork for referral coordinator and facilities.
- Verify daily doctor's schedules, print and distribute to appropriate personnel.
- Maintain the strictest patient confidentiality.
- Work with billing staff to ensure all procedures are charged.
- Cover/fill-in for co-workers as needed.
- Track case volume and direct cases to facilities per direction of management team.
Qualifications
The Experiences You Bring
- Medical terminology, verbal and written.
- CPT and ICD-9 coding.
- Referral process.
- Must have the ability to learn new computer programs.
- Act professionally towards customers, physicians, and co-workers.
- Must be able to multitask and prioritize.
- Must possess time management skills.
High school diploma or GED.
2+ years prior surgery scheduling, telephone, computer and customer service experience.
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