Practice/Department: Change & Transformation Practice
Location: San Francisco, CA
Position Type: Full Time, Exempt
What You’ll Do at BTS
BTS is a consultancy specializing in the people side of strategy. For over three decades we’ve been designing powerful experiences that have a profound and lasting impact on businesses and their people. We help the world’s leading companies turn strategy into results.
Our next-generation approach combines deep business knowledge with transformational development to help people and their company evolve together. We equip leaders for tomorrow, inspire new ways of thinking, and build critical capabilities through targeted interventions, including working sessions, workshops, offsites, and more.
As a Change & Transformation Consultant at the Senior Consultant or Associate Director level, you’ll have responsibility to work with top-tier business leaders, diagnose organizational health, set transformation outcomes, architect transformation journeys and solutions, lead engagements and build capability across BTS. This role centers around the following responsibilities:
- Structure, frame, and solve complex organizational and execution problems
- Bring all the BTS capabilities to bear in designing and leading complex, multi-workstream projects and client-specific change and transformation execution journeys
- Manage teams on client engagements to diagnose problems, design interactive client experiences and facilitate client interactions ranging from project check-ins to senior executive sessions or large off-sites
- Contribute to thought leadership
- Build strong client relationships resulting in identification and expansion of business development opportunities
- Play a meaningful role in growth and scaling of the practice by participating in and contributing to the team’s professional development and mentorship and growth of BTS colleagues outside of the practice
Our Change & Transformation Center of Excellence brings together the best of traditional management consulting and innovative experiential human interaction design to drive change execution for our clients. We focus on all types of high-visibility large-scale change and transformations where we take responsibility with our clients for driving the leader-readiness/people-side of change, using our core simulations, and assessments and coaching, as well as:
- Upfront Advisory to Architect Transformational Journeys
- C-Suite advisory and designed working sessions
- Broader consulting services required over-time to embed mindset and behavior change and ensure the leader readiness and ownership of the transformation execution
A Change & Transformation consultant would describe themselves as:
- Someone who is both detail and big picture oriented
- Someone who draws out great thinking from others (client and colleague)
- Passionate about helping orgs transform in practical and human ways
- A teammate who shows up with confidence and relatability
- Understanding of the distinction and connection between individual and organizational needs
The experience includes facilitating client working sessions and offsites, conducting discovery and designing approaches, partnering with other BTSers to build new and deeper client relationships and pursue change & transformation opportunities, though over time they may not be looking for new clients so much as finding and expanding ways to support this type of work with existing clients
We have a hybrid work environment with expectations of being in the office 50% of the time when you’re not traveling. On average you’ll travel 30-50% of the time, occasionally more than 50%, occasionally less than 30%.
What We’re Looking For
We want genuinely curious and humbly inclusive people who bring diverse experiences, backgrounds, skills, and capabilities to BTS.
Experience and Background Requirements & Preferences:
- Bachelor’s degree, ideally an MBA, or equivalent experience
- Minimum five years' experience in professional services, management consulting, organizational development and/or leadership development
- Experience in a client-facing role that involved developing new and existing client relationships, as well as project leadership and engagement management. Previous work history in account management is a plus.
- Excellent grasp of business strategy PLUS organizational and leadership issues
- Eligibility to work in the US permanently without sponsorship is required
Required Skills and Capabilities:
- Business and Operational Acumen
- Connects business and operating model knowledge to client work
- Applies industry and functional knowledge to analyze client op model performance
- Problem-framing and Developing Insights
- Leads project team through high levels of complexity to identify core issues related broader business as well as frames the right challenges for investigation
- Uses curiosity and questions to draw out data and insights
- Thinks and executes at scale while also possessing comfort navigating through ambiguity
- Client-Ready Communication & Relationship Skills
- Leads client conversations and manages sophisticated stakeholder and client relationships with defined purpose that adds value
- Discusses BTS POV to connect to the client’s situation and engages the client to create co-ownership
- Expands their client relationship within the client’s organization
- Facilitates & presents in a captivating manner while communicating with others as regular people
- Accountability to Self, Team, and Clients
- Takes responsibility for own work to help the team achieve objectives and outcomes
- Creates project plans that anticipate risks and takes action when incremental scope is needed
- Asks for and gives feedback, and identifies development opportunities for self as well as others
- Inspires others to bring out the best with a sense of belonging
Annual Salary Range, based on experience and education: $110,000 - 165,000
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