Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
The Sr. Enterprise Change Strategy Consultant is a highly impactful role, focused on top company initiatives to drive engagement, enablement, and digital adoption. You will assess and analyze programs to drive the best awareness, understanding, acceptance and adoption approach, including our in-app guidance WalkMeTM solution. You will develop compelling communication materials and contextual guidance within tools to meet collaborators where they are (i.e. slideware, intranet pages, newsletters, emails, slack posts, etc.). Your deliverables transform behaviors and attitudes to drive customer adoption and achieve desired business outcomes.
The successful candidate focuses on key details, while bringing creativity, agility, and a high level of responsiveness. You will also help create and maintain change management and communications tools, templates, calendars, best practices, playbooks, etc. This role requires strong organizational skills, the ability to prioritize and manage competing pressures, and the flexibility to embed with functional collaborators to truly understand how best to support key audiences. Change management and digital adoption also requires strong diplomacy, passion for end-user experience, and the ability to galvanize others and make the journey fun and engaging. Lastly, successful candidates have a passion for data and using insights to inform change strategies to enable adoption and business outcomes.
This position is an individual contributor role reporting to the Change Management Principal.
Responsibilities
- Help leadership manage change and execution on large-scale global programs, including customer negotiation, developing the change strategy, defining the criteria for adoption, key messages and communications, partnering on enablement, at-launch support, and reinforcement of change.
- Serve as our Digital Adoption Lead by evolving and driving our WalkMeTM strategy to support and scale right-sized and right-timed guidance in the flow-of-work to Docusign employees.
- Lead and support others on the team, and manage the overall WalkMeTM program.
- Analyze data related to the use of the in-system enablement solution (WalkMe) against various key performance indicators (KPIs) and report out quarterly on results and next steps.
- Partner with business owners to measure and report out adoption, business, and user sentiment success metrics on a regular cadence to stakeholder audiences, in partnership with Transformation Office leadership.
- Validate and establish acceptance criteria for program adoption materials and tutorials for final approval and sign-off.
- Create and implement quality communications plans, including feedback strategies, executive briefings, and pulse-type communications when necessary.
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation).
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
- 8+ years of hands-on organizational change management experience with large enterprise programs.
- 2+ years of digital adoption development experience (i.e. WalkMe, SFDC In-app guidance, Oracle guided learning, etc.) and communications development to enable large scale transformation across varied audiences, technologies and processes, including Salesforce, Apptus, Gainsight, Oracle, Tableau, etc.
- Experience defining success and using data to measure impact and adoption.
- Experience operationalizing communications for rhythmic/recurring communication channels while maintaining and tracking engagement (reach, resonance, relevance).
- Experience creating and operationalizing change networks, communities of super users, etc. to gain insights and drive adoption throughout the enterprise.
Preferred
- Excellent communication skills with the ability to engage collaborators across the organization, drive consensus and build trusted-advisor relationships.
- WalkMeTM Certified Builder for digital adoption.
- Change management methodology or certification (e.g. Prosci, ACMP, other).
- Strong and demonstrated Salesforce (SFDC) navigation and reporting experience.
- Understanding and experience providing support and business readiness planning for enterprise sales audiences.
- An impact player with a track record of converting ideas to impact, spotting and acting upon opportunities especially in times of change or setback.
- Strong openness to grade and analyze our delivery and work for continuous improvement.
- Thrives in a fast-paced environment and can flex and prioritize based on new information and program changes.
- Exceptional teamwork and relationship-building skills.
- Natural problem-solver with proven experience managing multiple unique programs, projects, and partner groups.
Wage Transparency
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
Based on applicable legislation, the below details pay ranges in the following locations:
California: $134,900.00 - $216,975.00 base salary.
Illinois: $129,000.00 - $182,250.00 base salary.
Washington: $129,000.00 - $190,550.00 base salary.
This role is also eligible for bonus, equity and benefits.
Global benefits provide options for the following:
- Paid Time Off: earned time off, as well as paid company holidays based on region.
- Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement.
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment.
- Retirement Plans: select retirement and pension programs with potential for employer contributions.
- Learning and Development: options for coaching, online courses and education reimbursements.
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events.
Life at Docusign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.
Applicant and Candidate Privacy Notice
States Not Eligible for Employment
This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.
Equal Opportunity Employer
It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
EEO Know Your Rights poster
#LI-Hybrid
#J-18808-Ljbffr
