We’re hiring a motivated and experienced Director of Operations to join our dynamic team. The Director of Operations is responsible for building, implementing, and managing all systems related to transaction coordination, internal communication, client communication, financial management, information management, central database management, and marketing. This role is crucial in ensuring that all operations run smoothly and efficiently. This role requires strong leadership, organizational, and communication skills, as well as the ability to manage multiple tasks efficiently. The Director of Operations plays a pivotal role in the success and growth of the team, ensuring that all systems are optimized and team goals are met.
We offer a competitive salary with an incentive-based compensation structure.
If you meet these qualifications and are excited about the opportunity to lead and manage our operations at Signature Group, we encourage you to apply today!
Responsibilities
Leadership:
- Provide strategic leadership and direction to the team.
- Hold team members accountable for achieving team goals.
- Develop team meeting agendas and facilitate meetings.
- Assist in day-to-day office duties.
Human Resources:
- Oversee employee hiring and the hiring process.
- Supervise employee training programs.
- Manage onboarding for agents and employees.
- Create and maintain an operations manual documenting systems and standards.
Culture:
- Foster a positive and energetic team environment.
- Celebrate team accomplishments, birthdays, and anniversaries.
- Plan and organize team outings and events.
- Provide superior customer service to agents and clients.
- Manage the payment of bills.
- Track and record all team expenses and income.
Marketing:
- Manage and update team social media accounts.
- Design and order business cards, signs, and riders for properties.
- Create and distribute flyers and monthly newsletters.
- Develop and execute targeted mailings for property listings.
- Plan and execute listing marketing plans and yearly client events.
- Maintain brand consistency.
Operations:
- Develop and manage systems for transaction coordination.
- Facilitate effective internal and client communication.
- Oversee information systems and central database management.
- Document and refine systems for customer service, buyer, seller, lead generation, and tracking.
Qualifications
Experience:
- Minimum of 3-5 years of experience in operations management, preferably in real estate.
- Proven experience in leadership roles.
Skills:
- Strong leadership and team management skills.
- Excellent organizational and multitasking abilities.
- Superior communication and interpersonal skills.
- Detail-oriented with strong problem-solving abilities.
- Proficient in using CRM software and other real estate-related systems.
- Solid understanding of financial management and budgeting.
- Experience in social media management and marketing.
- Ability to create and maintain comprehensive documentation and manuals.
Personal Attributes:
- Highly motivated and driven to achieve team success.
- Positive attitude and ability to foster a positive team culture.
- Flexible and adaptable to changing priorities and tasks.
Compensation
$50,000 - $60,000 per year
About Signature Group
Welcome to Signature Group, your premier real estate team proudly based in Minneapolis, serving the entire Twin Cities region. At Signature Group, we're not just real estate professionals; we're your dedicated partners in turning your real estate dreams into reality.
Our focus is on empowering clients with informed decisions, utilizing extensive resources, community ties, and strategic partnerships to build generational wealth through real estate. Whether you're a first-time homebuyer, a strategic investor, a professional athlete, or in pursuit of the perfect luxury property, Signature Group specializes in making your real estate journey seamless and rewarding.
Our commitment to excellence goes beyond the transaction. As a top-performing team at KW Lakes, we ensure lasting satisfaction by providing unparalleled service well after the closing.
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