Description
THE ROLE
We are seeking a highly skilled and experienced Director of Service Engineering to lead our Storage team. The ideal candidate will possess a deep understanding of storage technologies and a proven track record in service engineering and operational excellence. As the Director, you will be responsible for overseeing the design, implementation, and maintenance of our enterprise storage solutions, ensuring optimal performance and reliability both On-Prem and in Azure.
Key responsibilities include managing a team of engineers, developing strategic plans for storage infrastructure, managing vendor relationships as well as forecasting and managing operational and capital spend. You will also be tasked with driving innovation, optimizing processes, and maintaining high standards of customer satisfaction and availability. To excel in this role, you should have strong leadership skills, excellent problem-solving abilities, and a passion for technology. A background in storage systems from Dell, EMC, Pure, NetApp and cloud solutions such as Azure Files, NetApp files and Cloud Volumes ONTAP is essential.
Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Service Engineers work in partnership with developers, testers, and program managers to design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS and clinical caregivers. This role requires someone to be both a leader and a coach as we bring in a cutting-edge service management mindset and skill set to the organization. It requires a leader to deal with a high degree of ambiguity and drive clear strategy and implementation plans, while bringing the business, fellow IS (Information Management) organizations and the team of Service Engineers all to success.
ESSENTIAL FUNCTIONS
- Influences the division-wide caregiver and business themes for the service portfolio and leads their group to define a service vision.
- Leads the group to design services that deliver the expected value to the caregiver and business objectives to Providence.
- Anticipates industry and market trends, advises business leaders on new solutions, and consistently defines successful solution/services that help Providence succeed.
- Guides the creation of conceptual models for service delivery and its direction that incorporate market, technology, and business trends.
- Advises business leaders on needed capabilities and technologies, and how to build or acquire them to drive continued future success.
- Uses a cross-service perspective to lead the planning and design of a service delivery solution that defines tools, hardware, processes, role assignments, dependencies, and documentation.
- Leads the strategy for the outbound messaging to enable the adoption and support for the solution/service portfolio scenarios.
- Leads work streams across professions to develop the overall business strategy for the solution/service portfolio.
- Defines the division's requirements and strategy to ensure stakeholder readiness and the appropriate internal tools, systems, and processes needed to resolve issues.
- Guides the development of the division's overall content strategy to deliver the appropriate tools, documentation, and communication.
- Is the most visible representative and the leading spokesperson for the solution/service portfolio.
- Prioritizes work across the solution/service portfolio and removes barriers to the organization's agility.
- Promotes a culture of quality and ensures that the organization's standards are consistent with the overall solution/service objectives.
- Makes difficult decisions to meet quality and service delivery goals.
- Optimizes or transforms the engineering lifecycle for the solution/service portfolio.
- Promotes a culture of quality and ensures that the standards of the Operations and Engineering teams are consistent with the overall service objectives.
- Provides leadership within the business by developing innovative methods for measuring the caregiver experience.
- Builds a diverse team with capabilities needed to achieve current and future business objectives.
- Effectively communicates business strategy and goals and how they align to the team's work.
- Through behaviors and actions, sets an example and represents Providence values and culture.
QUALIFICATIONS
- Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering; or equivalent educ/experience
- Master's Degree in Computer Engineering, Computer Science, Mathematics, Engineering; or equivalent educ/experience (preferred)
- 10 or more years of related experience
- 8 years of experience leading technical teams in a complex and fast-moving environment
- Strong experience in leveraging the power of data and metrics to drive behavior, process and priority decisions across the team and IS (Information Services)
- Experience in a Healthcare environment (preferred)
- Ability to effectively build relationships with customers, executive management, and other stakeholders
- Strong knowledge in service management and site reliability
- Strong ability to work as a key member of a tight knit executive leadership team
- Good ability to prioritize responsibilities and to organize workload
- Excellent verbal and written communication skills with the ability to create technical presentations/documents.
About Providence
At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected.
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.
Requisition ID: 300882
Company: Providence Jobs
Job Category: Development/Engineering
Job Function: Information Technology
Job Schedule: Full time
Job Shift: Day
Career Track: Leadership
Department: 4011 SS IS TEO ADM 2
Address: WA Renton 1801 Lind Ave SW
Work Location: Providence Valley Office Park-Renton
Pay Range: $84.19 - $137.24
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits
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