To plan, organize and control the input, movement, processes/sort, and output of the operations to ensure a high level of service. Provides leadership and direction promoting the people-service-profit philosophy as well as encouraging the growth and development of team members. Manages all other necessary activities, which provide optimum service to customers.
Key Responsibilities:
- Responsible for the effective management of all direct expenses related to the positions area of control.
- Ensure service quality as defined by established KPIs and SQIs for area of responsibility.
- Responsible for one or multiple locations.
- Select, train, motivate, and develop a staff consisting of 1-50 direct reports.
- Manage a revenue and payroll budget according to divisional needs. Implement effective business tactics and strategies to ensure the operations produce quality services to customers.
- Ensure cost-effectiveness of operations through established control of equipment, utilities, supplies, overtime hours, and timely quality output to avoid monetary penalties and/or customer dissatisfaction.
- Maintain contact with customers (internal and external) regarding conditions affecting the service level of the area served.
- Provide support for and participate in the design, development, implementation, and follow-up of projects related to customer service (internal and external) and support.
- Establish team and individual goals on quality and productivity.
- Control movement and activities to instill a service-conscious attitude and minimize service failures.
- Ensure corporate security policy as well as safety methods and programs are implemented, maintained, and adhered to.
- Conduct meetings to provide employees with information regarding division/operation; apply consistent administration of disciplinary procedures.
- Maintain all required reports, paperwork, payroll, vacation schedules, performance reviews, and personnel record statistics through established company policy guidelines.
- Enforce company policies and procedures to ensure compliance with customs and related laws and regulations. Identify training requirements and train, coach, and counsel team members.
- Perform other duties as assigned.
Minimum Qualifications:
- 4-Year degree preferred/equivalent in business.
- Five (5) years preferred experience in the field/industry required.
- One (1) year in a leadership role required.
- CCS and/or Brokers license preferred.
- Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner).
- Strong basic management, human relations, and communication (written and verbal) skills.
- General knowledge of safety awareness within an operational division.
- Organizational Skills.
- Inter-personal skills.
- Problem-solving Skills.
- Ability to handle a high volume of work.
- Ability to handle time-sensitive work.
- Detail-oriented.
Equal Employment Opportunity:
FedEx Logistics, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.
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