Responsibilities
- Act as a subject matter expert in the detection, investigation, and prevention of synthetic, identity, and new account application fraud
- Implement, tune, and administer endpoint process and product solutions that enable protection and prevention capabilities within our digital marketplace
- Prepare reports, presentations, and newsletter items for communicating with management and teams across the company
- Create a culture of transparency, information sharing, and collaboration through the development of excellent documentation, cross-departmental collaboration, and living Flock's values
- Develop and communicate a risk-based and data-driven fraud prevention strategy in partnership with compliance, product, engineering, and operations stakeholders
- Showcase a comprehensive understanding of marketplace fraud and risk to inform strategic product feedback and positioning
- Work closely with the Issue Resolution and Carrier Compliance teams to support the broader Risk Management organization
- Mitigate fraud by carefully monitoring digital activity, analyzing data and implementing changes for safe practice within our digital marketplace
Qualifications
- A passion for building processes from the ground up
- Strong interpersonal and communications skills
- 3+ years experience in e-commerce risk management, fraud prevention, and operations including time at a high-growth startup
- Experience working with tech and operations teams to drive internal security projects and incident remediation
- Experience in building fraud rules and identifying fraud trends in a digital environment
- Strong analytical and problem-solving skills with a results-oriented mindset
- Advanced analytical and quantitative skills with demonstrated ability in using data and metrics to identify problems and arrive at the right prioritization decisions
- Ability to quickly grasp complex systems and processes and use technology to drive process improvements
- Detail-oriented - Exercise extreme attention to detail; is accurate, organized and productive
- Advanced Excel/Google Sheets skills
Join our team at Flock Freight and become part of our mission to revolutionize the transportation industry. We offer competitive compensation as well as a comprehensive benefits package. Apply today and embark on an exciting career journey with us!
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