Responsibilities

Act as a subject matter expert in the detection, investigation, and prevention of synthetic, identity, and new account application fraud
Implement, tune, and administer endpoint process and product solutions that enable protection and prevention capabilities within our digital marketplace
Prepare reports, presentations, and newsletter items for communicating with management and teams across the company
Create a culture of transparency, information sharing, and collaboration through the development of excellent documentation, cross-departmental collaboration, and living Flock's values
Develop and communicate a risk-based and data-driven fraud prevention strategy in partnership with compliance, product, engineering, and operations stakeholders
Showcase a comprehensive understanding of marketplace fraud and risk to inform strategic product feedback and positioning
Work closely with the Issue Resolution and Carrier Compliance teams to support the broader Risk Management organization
Mitigate fraud by carefully monitoring digital activity, analyzing data and implementing changes for safe practice within our digital marketplace

Qualifications

A passion for building processes from the ground up
Strong interpersonal and communications skills
3+ years experience in e-commerce risk management, fraud prevention, and operations including time at a high-growth startup
Experience working with tech and operations teams to drive internal security projects and incident remediation
Experience in building fraud rules and identifying fraud trends in a digital environment
Strong analytical and problem-solving skills with a results-oriented mindset
Advanced analytical and quantitative skills with demonstrated ability in using data and metrics to identify problems and arrive at the right prioritization decisions
Ability to quickly grasp complex systems and processes and use technology to drive process improvements
Detail-oriented - Exercise extreme attention to detail; is accurate, organized and productive
Advanced Excel/Google Sheets skills

Join our team at Flock Freight and become part of our mission to revolutionize the transportation industry. We offer competitive compensation as well as a comprehensive benefits package. Apply today and embark on an exciting career journey with us!

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Flock Freight, Inc.

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Manager, Digital Risk Management