About myPlace Health
myPlace Health was founded in 2021 by mission-aligned healthcare leaders and organizations that are committed to drastically improving health outcomes, quality and experience for vulnerable older adults and frail seniors. We specialize in providing value-based, comprehensive care and coverage for older adults with significant needs so they can thrive in the homes they love and in the communities they cherish.
Our mission is simple: to enable older adults to live the independent lives they deserve. We pursue this mission through our myPlace PACE (Program of All-Inclusive Care for the Elderly) model, which provides seamless primary care, integrated health plan coverage, personalized social engagement, and customized services delivered in the participant’s preferred place.
myPlace Health is building a mission-driven team that shares our passion for redefining the way older adults experience care as they “age in place” in the community. This is a unique opportunity to take on one of our country’s most challenging healthcare problems and join a fast-growing, dynamic team as we prepare to scale our mission to serve more markets.
About this Role
This is an exceptional opportunity for a mission-driven and outgoing individual who brings a track record of leading high growth teams and forming innovative community-based partnerships. As the accountable leader for our growth and outreach teams, this team member will facilitate collaborative relationships across our organization and with external stakeholders in a way that upholds our core values. This leader will seek opportunities to develop new relationships with community-based organizations and opportunities to adapt our model to meet the needs of the communities we serve. This role is one of the most important faces of myPlace Health to our new participants, external stakeholders, and the community at large. Leveling at “Sr. Director of Growth” or “Director of Growth” will be based upon strength of previous track record in leading teams across communities/markets to consistently generate growth in PACE (Program for All-Inclusive Care for the Elderly) or related care models (e.g., Medicare Advantage, primary care for seniors, or other organizations that serve vulnerable and high-risk older adults).
Expectations for this Role- Lead the development and execution of all aspects of the organization’s growth strategy in the assigned market(s)
- Lead and inspire the Growth team and supporting resources to meet gross and net census goals
- Manage all hiring, training, supervising, and coaching for the Growth team so that we actively seek to understand and meet the needs of the participants, families and communities we serve
- Build relationships and continuously engage with our trusted community-based organizations (“CBOs” such as senior housing, senior centers, adult day centers, food banks, and others embedded in the community), provider groups, hospitals, and other referral partners to generate flywheel referral cycles
- Lead the development of new partnerships and ongoing service with our carefully curated group of brokers, agents, and agencies
- Direct and contribute to our marketing strategy inclusive of collateral, advertising, events, and other grassroots activities
- Track, manage, and report on Growth team performance and identify ways to improve effectiveness in the end-to-end process of “prospect to participant”
- Guide the Growth team to direct smooth handoffs to the Enrollment team, including identifying process improvements that drive efficiency and conversion
- Continuously refine growth operations, processes, and tools to enable scale, flexibility, and efficiency
- Partner with operations, clinical, and product teams, among others, to fully enable our growth roadmap and ensure operational readiness for new initiatives
- Design retention strategies that minimize disenrollment by deeply understanding the participant experience and working cross-functionally to implement experience improvements
- Participate in public relations activities (e.g., television, radio, press, public speaking) that enhance myPlace Health’s brand awareness
- Lead all Growth activities in a manner that strictly adheres to compliance with regulations and guidelines prescribed by CMS and CA DHCS
Attributes of an Ideal Candidate - Passion for delivering amazing, coordinated care to frail elders and disabled older adults
- Highly mission-oriented with a strong personal connection to the PACE care model and the special services we offer to underserved communities
- Demonstrated track record of consistently generating referrals and enrollments/sales in PACE (Program for All-Inclusive Care for the Elderly) or related care models (e.g., Medicare Advantage, primary care for seniors, or other organizations that serve vulnerable and high-risk seniors)
- Deep understanding of the CBO and provider landscape in Los Angeles, ideally bringing an established rolodex of connections you’re willing to leverage in your role at myPlace Health
- Expert CRM software user (doesn’t matter which one) who instinctively identifies technology and process improvements
- Ability to provide strategic vision and direction to software build that will support the growth team.
- Highly skilled team builder, leader, and motivator with proven ability to guide and develop others
- Relentlessly detail-oriented with a passion for establishing operational excellence and structure
- Budget-savvy and data-driven with an adamant focus on the fundamentals of growth metrics such as lead generation and engagement, conversion, velocity, ROI, and CAC, among others
- Persuasive and confident communicator who is adept at cultivating lasting relationships with internal stakeholders and external organizational leaders
- Ideally bilingual in English and Spanish, or another language prevalent in the communities we serve
- Bachelor’s degree required; Master’s degree preferred
- Valid Driver’s License, proof of auto insurance and consistent and reliable usage of a motor vehicle required
Location- Hybrid in Los Angeles, CA. Must be in Market
- Willing to travel up to 60% in Market as needed.
$140,000 - $160,000 a year
Total Rewards and Benefits
This role is eligible for the following:
·Performance-based cash bonus
·401k with Employer match
·Your choice of 6 medical plans, with premium coverage of up to 80% for employees and 75% for all dependents
·Dental, vision, health savings account, flexible spending accounts, short- and long-term disability coverages
·PTO (Paid Time Off) starting at 20 days per year; plus 12 paid holidays per year, and 2 floating holidays per year
·Generous CME/CEU budget and time off, and professional development opportunities
·One-time stipend towards setting up your home office (for remote or hybrid roles)
·Family friendly policies, including paid new parent leave!
Your Application
Please submit your resume/CV.
Our Commitment to Diversity, Equity and Inclusion
At myPlace Health, we value the diversity of our team members, and we are committed to building a culture of inclusion and belonging. We pride ourselves to be an equal opportunity employer. People seeking employment at myPlace Health are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
COVID-19 Vaccination Policy
At myPlace Health, we provide safe and high-quality care to our participants. To achieve this, we have a policy that strongly recommends Covid-19 vaccination to keep both our team members and participants safe.Medical and religious exemptions can be granted based upon review of proper documentation.We adhere to all federal, state, and local regulations by obtaining necessary proof of vaccination prior to employment.
Beware of Scams and Fraud
Please beware of scams that solicit interviews or promote jobs for opportunities that are not listed on our website or are not directly related to a job you applied for yourself. Please be advised that myPlace Health will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission by selecting the ‘Rip-offs and Imposter Scams’ option: https://reportfraud.ftc.gov/#/
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