The Director, Product Design defines the vision for leading and growing a design team to deliver impactful outcomes through superior experiences for our customers. They provide direction and guidance for their team’s overall growth and output as well as partner with cross-functional leaders to drive strategy. They build a strong design practice and influence product and business strategy while driving quality of the experience.
What you’ll do:
- Lead a design team consisting of defining and measuring design strategies that deliver value to our clients, achieve business outcomes and accelerate growth
- Champion creating a differentiated and competitive user experience by using storytelling and persuasion to connect strategy and vision
- Drive high quality, user-centric experiences
- Develop an emerging understanding of customer problems, broader organizational context and goals and take initiative in identifying problems and opportunities to improve the product
- Develop and measure key performance indicators that benchmark and track performance, and measure our solutions
- Hire and retain top user experience design talent by driving career development and performance and delivering regular feedback and coaching
- Develop highly innovative solutions and recommend to senior leadership for prioritization
- Investigate, evaluate and recommend new and emerging user experience design and usability techniques, technologies and process improvement methodologies.
- Presents team best practices, case studies and success stories both internally and externally
Who you are:
- Bachelor’s degree or equivalent expertise in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human-Computer Interaction, Human Factors or a related field
- 10 years of experience or equivalent expertise designing solutions for software, web applications or mobile native apps
- 5+ years of experience leading product designers, with a proven track record of building and managing strong, effective design teams
- Demonstrated ability with recruiting, hiring and retaining multidisciplinary design teams
- Demonstrated ability leading designers, with a proven track record of building and managing strong, effective design teams
- Demonstrated ability in creating user experience designs that create a competitive advantage and measure the effectiveness of designs with end users
- Demonstrated experience influencing, negotiating with and gaining buy-in from stakeholders, including executive leadership
- Demonstrated ability in influencing product direction through a deep understanding of user needs and usability
- Demonstrated ability in best practices, key findings, and evidence-based rationalization of design decisions
- Knowledge of balancing human behaviors, technology capabilities and business needs to deliver measurable design solutions
Preferred Qualifications
- Master’s degree in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related field
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