Role Overview
Your mission will be to craft within the Flagship boutique a universe that will deliver a One Of Not Many memorable client experience, creating fulfilling employee experience, and implementing a strong clientelling approach to drive ambitious and sustainable business results.
Responsibilities
- Strongly contribute to grow Brand’s reputation and desirability by targeting overall business growth with both local clientele and clients from broader geographical area.
- Explore partnerships and collaborations to enhance the boutique positioning and offerings, such as exclusive product launches and exclusive events.
- Be aware of the local business environment and its impact on our sales, including the commercial activities of competitors.
Clienteling:
- Have a strategic clienteling approach focusing on the recruitment of clients.
- Master exclusive services and experiences, host special events or previews to recruit and engage clients.
- Lead by example and develop individual relationships with clients and prospects, to develop and maintain a consistent and premium Brand experience.
- Drive and monitor all CRM and clienteling initiatives in collaboration with the boutique team.
- Build and develop the VVIP database.
Boutique performance and operations management:
- Reach quantitative and qualitative targets in line with Brand objectives.
- Propose, define, monitor, and guarantee the implementation of dynamic action plans to achieve Maison and boutique sales targets.
- Drive, monitor and report Performance. Develop and share an in-depth knowledge of the boutique business.
- Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs.
- Drive the changes and ensure adoption of new tools & services.
- Manage boutique operations in accordance with Brand and group compliance policies.
- Ensure that all Brand and Richemont procedures are perfectly followed to enable the team to perform at their very best on the shop floor.
Represent Brand identity - Act as a Maison ambassador:
- Be responsible for making the flagship boutique the showcase of the Brand in the market, fully expressing its identity and values.
- Be an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community.
- Be the ambassador and key contact person for all interactions with the Group and International HQ (to present the boutique, organize visits and events…).
- Adhere with Passion to the values and rituals of presentation established by the Maison.
Team Management & People Development:
- Design the optimum organization, recruit the right profiles, and ensure proactively talent pipeline in your boutique.
- Develop positive relationship with team by understanding and addressing individual motivation, needs and concerns.
- Identify and define team’s training needs, ensuring a singular and adapted development plan is curated & communicated accordingly to each team member.
- Develop a business-oriented approach in your boutique through regular role plays and on spot coaching, to consistently improve individual and team performance.
- Coach, train, motivate and lead by example with a high degree of professionalism.
- Provide to the team a strong sense of purpose by inspiring a cohesive team spirit, and reinforce engagement.
- Communicate, federate, and motivate the boutique team around the strategy and vision of the Maison.
- Drive performance management to achieve KPI’s and perform above expectations.
Qualifications
- Client relationship: strong experience in cultivating and managing relationships with high-net-worth clients and key stakeholders, driving client loyalty.
- Team management and development: strong natural leadership, proven track record of leading teams and developing people.
- Luxury expertise: deep knowledge of the luxury environment, including brands, trends and client expectations.
- Operational excellence: expertise in managing 360° operations aspects, driving for operational efficiency and overall boutique experience.
- 10 – 12 years experience in a leadership position, with strong communication and interpersonal skills.
- Fluent in English + …– written and spoken.
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer – United States
We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
Salary will be negotiated based on relevant skills and experience.
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