Fragrance & Beauty Boutique Director, Chestnut Hill, Boston, MA
Fragrance & Beauty Boutique Director
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.
About the role:
Be a critical part of our expanding Fragrance & Beauty (F&B) community at CHANEL -- "the ultimate House of Luxury." Be the Host of your boutique as the Boutique Director in our brand-new F&B Boutique located in Chestnut Hill, Boston, MA. Apply if you have a passion for leading and developing a team, an operational mindset, and the ability to build and foster meaningful relationships.
What impact you can create at CHANEL:
Team Development
- Ensure continuous growth and development of boutique staff with a focus on succession planning and career development. Create and drive development plans. Oversee annual review process for all store employees.
- Leverage fluency in product, service, and artistry skills to coach and support the boutique team, elevating their skills and expertise to deliver an exceptional client experience.
- Facilitate regular team communication sessions to ensure seamless communication of promotional activity, performance to goal, corporate initiatives, and any other important topics.
- Proactively identify, address, and resolve employee issues in a professional manner and in accordance with CHANEL standards, policies, and procedures; partnering with HR as needed.
- Own recruitment for all positions on the team, including freelancers: attract, recruit, and retain.
- Ensure a consistent and effective onboarding experience for new hires.
Leadership
- Foster a positive working environment that encourages diversity, mutual respect and team collaboration and is free of discrimination and harassment.
- Play an active role on the sales floor to lead the team by example through internal and external interactions and ensure a welcoming environment exists in the boutique.
- Assume overall leadership responsibility for the boutique and act as the ultimate decision maker.
- Approach the business with an omni-channel mindset, driving sales to fashion boutiques and CHANEL.com where appropriate.
- Develop relationships with internal Fashion Boutique personnel in the market and external vendors within your mall/center.
Client Experience and Development
- Provide a unique and memorable in-store and after-sales experience to every client, every day, and at every point of sale by being the Host of your boutique.
- Foster a culture of building relationships and personalizing client experience.
- Address and successfully resolve client situations according to company philosophy, policies, and standards.
- Meet the annual voice of client standards as defined by corporate.
- Attend seasonal seminars hosted by Education Executives and corporate meetings.
Image
- Model brand image expectations in terms of image code and service behaviors as a brand ambassador to all audiences.
- Support and maintain a hygienic client experience by maintaining standards.
- Maintain visual merchandising standards at all times.
- Create a culture of service, expertise, cleanliness, organization, and attention to detail.
Business Driver and Brand Ambassador
- Consistently achieve the overall sales objectives using all levers, including but not limited to products, services, and events to drive and maximize sales performance.
- Strive towards boutique excellence by effective goal setting in the area of sales, KPI's, clientelling, service behaviors, and CRM.
- Utilize client data to retain, recruit, and grow client return rates.
- Develop business initiatives that will continue to grow the client base, drive sales and the company's presence in the marketplace, with particular emphasis on building events relevant to the local market.
- Proactively maintain up-to-date awareness of the current industry trends and news, local trends, and competitive activity.
- Continuously network to identify and execute strategic growth opportunities through building relationships within the local community.
Operations and Reporting
- Manage and drive appropriate stock levels of merchandise, communicate to corporate if there are any issues.
- Oversee, in partnership with the Assistant Manager, all operational tasks.
- Recap weekly store performance and events ensuring timely submission.
- Monitor store expenses (including personnel costs) and maintain operating budgets, while continually striving to reduce overall costs.
- Support, promote, and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication, and L/P audits.
- Manage and optimize the staff scheduling to ensure adequate floor coverage for superior customer service and effectively drive sales in collaboration with the Assistant Manager.
- Coordinate schedule requests, paid time off, holiday, and over-time and leave processing with HR/Payroll as they occur.
You are energized by:
- The history and heritage of The House of CHANEL.
- People leadership and development.
- Fostering a meaningful client experience centered around inclusion and connection.
- Building collaborative partnerships and relationships.
- Being comfortable in the middle of complexity and ambiguity.
- Multi-tasking within projects in a dynamic, fast-paced environment.
- Creativity and innovation by testing, learning, and taking new risks.
What you will bring to the team:
- Ability to thrive in a team environment and work collaboratively.
- Understanding of, and passion for client experience.
- Excellent communication skills.
- Foreign language skills are preferred but not required.
- Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
- Curiosity and desire to learn and grow professionally within the world of CHANEL.
Position Logistics:
- Minimum of 7 years of leadership experience.
- Bachelor’s degree (preferred).
- Ability to handle multiple tasks and meet tight deadlines concurrently.
- Ability to lift 20 lbs. and stand for extended periods of time.
- A flexible schedule with the ability to work late nights, weekends, and some holidays.
- Boutique Management: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results.
Compensation:
- The anticipated base salary range for this position is $87,500 through $105,000. Base salary is one component of the total compensation for this position. Other forms of variable pay will be offered for this position. Other components will include bonus potential, benefits, and/or perks.
Benefits and Perks:
- Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund.
- Family and caregiving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership).
- Generous paid time off policies to include vacation, holiday, sick and volunteer days.
- 401K and other incentives.
- Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program.
- Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking.
Additional Information:
CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:
Diversity and Inclusion:
- At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
- We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
CHANEL Community:
- CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
- Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
Sustainability:
- CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
- Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
Arts and Culture:
- We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.
Fondation CHANEL:
- Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
- For more information, please navigate to the Fondation CHANEL website here.
* CHANEL benefits and perks are dependent on eligibility and subject to modification by CHANEL at any time.
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